Unique Sims
Franklin Group
Baltimore,MD
9
years of professional experience
1
Certification
Detail-oriented professional experienced in leasing support and front-desk operations. Expertise in managing inquiries, scheduling appointments, and maintaining organized records. Focused on enhancing resident satisfaction and achieving sales goals while supporting efficient property operations. Possesses strong analytical and communication skills, with a proven capacity to adapt quickly to new environments.
Work History
Leasing Agent Assistant
7 Months- Coordinated leasing inquiries, toured prospects, and maintained prompt follow-up throughout the application process.
- Processed lease paperwork, verified applicant documentation, and ensured accurate recordkeeping in property management systems.
- Scheduled property showings, balanced appointment calendars, and aligned availability with leasing team priorities.
- Supported lease renewals by preparing notices, updating resident files, and tracking upcoming expirations.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
Receptionist
3 Years 6 Months- Coordinated front-desk schedules, balancing appointments, deliveries, and resident inquiries with accuracy.
- Managed multi-line phone calls, greeting visitors and directing inquiries to appropriate departments.
- Processed incoming mail, packages, and correspondence, ensuring timely distribution across departments.
- Assisted with onboarding new clients and securing paperwork completion.
Front Desk Agent
2 Years- Greeted patients and visitors, providing courteous front-desk support in fast-paced medical office.
- Answered multi-line phones, routed calls, and relayed messages to clinical staff accurately.
- Scheduled appointments, managed calendar changes, and confirmed visit details with patients.
- Verified insurance information and updated patient demographics in electronic records.
Education
High School Diploma
Pre Licensing Sales Agent - Real Estate
Skills
Property management
Lease administration
Client relations
Property tour coordination
Client relations
Customer service
Sales and marketing aptitude
Sales and marketing
Issue escalation
Teamwork orientation
Tenant outreach
Recruitment marketing
Certification
- Sales Person Training - 60 Hours
Timeline
Leasing Agent Assistant
Franklin Group
08.2025 - 03.2026Read More
Receptionist
Future Care Irvington
07.2019 - 01.2023Read More
Front Desk Agent
Centennial Medical Group
02.2017 - 02.2019Read More
Diploma Plus High School
High School Diploma
Read More
The CE Shop
Pre Licensing Sales Agent from Real Estate
Read More