Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elease Newman

Crofton,MD

Summary

Personable Public Relations Specialist with history of working tirelessly at building effective relationships with clients, vendors, media professionals and staff members. Highly deadline-driven with excellent record of managing emergent priorities with grace and efficiency.

Overview

23
23
years of professional experience

Work History

Coordinator, Public Relations and Marketing

01.2010 - 03.2016
  • Enhanced brand visibility by developing and implementing targeted public relations campaigns.
  • Designed marketing materials for successful product launches and promotional events.
  • Managed social media platforms, resulting in increased audience engagement and online presence.
  • Secured positive media coverage through effective press release distribution and media outreach strategies.

Customer Service Officer and Representative

01.2010 - 03.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Training Specialist

Illussions Hair Design
01.2010 - 03.2016
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Increased employee retention through engaging and relevant training sessions tailored to individual needs.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
  • Managed budgets for multiple training projects, optimizing resource allocation and maximizing return on investment.

Volunteer

The Hair Academy
09.2001 - 09.2001
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Stylist

Wow U Salon
03.2016 - Current
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

Education

Medical Billing And Coding

Fortis College
Landover, MD
04.2024

Cosmetology Education

Dudley Beauty College
Washington, DC
05.1999

Skills

    Campaign management, media marketing, marketing analytics, beauty expert,

Languages

English
Native or Bilingual

Timeline

Stylist

Wow U Salon
03.2016 - Current

Coordinator, Public Relations and Marketing

01.2010 - 03.2016

Customer Service Officer and Representative

01.2010 - 03.2016

Training Specialist

Illussions Hair Design
01.2010 - 03.2016

Volunteer

The Hair Academy
09.2001 - 09.2001

Medical Billing And Coding

Fortis College

Cosmetology Education

Dudley Beauty College

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Elease Newman