Eleasha Jacobs
Southfield,MI
Summary
Highly motivated individual and results-driven professional of 7yrs, with experience in lead sales keyholder, retail and exceptional customer service. Excel in communication and customer satisfaction. Known for problem-solving abilities and creating positive experiences that increase customer loyalty through attentive service. Strong work ethic, ability to adapt quickly to environments, skilled in acquiring new knowledge and applying it effectively. Willing and eager to contribute to a dynamic team and achieve positive results.
Overview
7
7
years of professional experience
Work History
Lead Sales Key Holder
Lavish Locks of Love Boutique
Southfield, MI
11.2019 - 01.2024
- Oversaw daily opening and closing duties, such as counting register funds, separating charge slips, and balancing drawers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Maintained regular communication with manager to discuss daily tasks, sales goals, and prioritization of responsibilities.
- Greeted customers and finalized purchases, and provided exceptional customer service.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Unboxed new merchandise and restocked in appealing and organized arrangements to promote items.
Retail Sales Associate
Plato's Closet
Novi, MI
07.2017 - 10.2019
- Managed register operations and facilitated payment transactions.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Greeted customers upon entering the store and provided assistance.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Successfully managed multiple tasks simultaneously.
Retail Sales Associate
Charlotte Russe
Troy, MI
08.2016 - 07.2017
- Promoted to holiday manager.
- Focused on customer satisfaction, resolving issues, and offering assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Certificate - Cosmetology
P&A Scholars Beauty School
Ferndale, MI03-2016
High School Diploma -
Berkley High School
Berkley, MI05.2014
Skills
- Customer service
- Time management
- Communication
- Adaptability
- Problem-solving
- Organization
- Critical thinking
- Team-oriented
- Microsoft Office
- Retail/Sales
Timeline
Lead Sales Key Holder
Lavish Locks of Love Boutique
11.2019 - 01.2024
Retail Sales Associate
Plato's Closet
07.2017 - 10.2019
Retail Sales Associate
Charlotte Russe
08.2016 - 07.2017
Certificate - Cosmetology
P&A Scholars Beauty School
High School Diploma -
Berkley High School
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