ELEEN JAHSHAN
Riverside,CA
Summary
Experienced in academic advising for international students, dedicated to ensuring student success and retention. Utilizes effective communication and counseling techniques to guide students through their academic journey with care and expertise. Knowledge of curriculum development and student support services enhances ability to provide comprehensive guidance.
Overview
8
8
years of professional experience
Work History
Academic Advisor
Kuwait Cultural Office Los Angeles
02.2023 - Current
- Successfully managed a caseload of up to 250 university students, while prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided resources to support students in achieving career goals.
- Daily communication with Universities to follow students' academic progress.
- Analyzed student academic records to assess educational and career goals.
- Educated students on college admissions process and scholarship requirements.
Waitress
The Kettle
10.2018 - 09.2023
- Resolving guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displaying enthusiasm and promoted excellent service to guests while multitasking their needs.
- Upholding a positive attitude while working in a fast-paced environment.
Academic Student Advisor, Tour Guide
California State University East Bay Welcome Center
10.2016 - 05.2018
- Provided academic advisement services for prospective students to maintain educational progression.
- Led campus tours for K-12 students, families, and prospective students.
- Assisted prospective students with Cal State Apply application process.
- Scheduled appointments for transcript overviews and student advising services.
Education
Bachelor of Arts - Communications: TV, Film, Media
California State University, Dominguez Hills
08.2021
Skills
- Cross-cultural competency
- Student development
- Strategic decision-making
- Student recruitment
- Student mentorship
- Academic support
- Student records maintenance
- Higher education practices knowledge
- Academic counseling
- Attention to detail
- Administrative abilities
- Excellent oral and written communication
Accomplishments
- Assisted with hosting student recruitment events, while participating in student questionnaire panels to guide prospective student's and their families.
- Facilitated campus tours for Welcome Day events for newly admitted university students.
Timeline
Academic Advisor
Kuwait Cultural Office Los Angeles
02.2023 - Current
Waitress
The Kettle
10.2018 - 09.2023
Academic Student Advisor, Tour Guide
California State University East Bay Welcome Center
10.2016 - 05.2018
Bachelor of Arts - Communications: TV, Film, Media
California State University, Dominguez Hills
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