Eleise Adams

Responsible for handling all clerical needs of clients inbound and outbound customer service, phone calls, scheduling appointments and filing. Using good critical thinking and deescalating skills to defuse high stress clients or intense situations. Working as a team player to assure a happy fully functioning working environment. Tending to clients that are dealing with grief and assuring the best service in their time of loss. Input clients contact information and attached medical records into easy vet. Standing/sitting for long hours 8/10 hours a day. Working effectively under highly stressful conditions.

Scheduled appointments, medical procedures and surgeries. Checked in clients efficiently. Input clients contact information and attached medical records into cornerstone. Answered telephone calls and returning emails. Used good critical thinking and problem solving skills. Processed payments. Performed other administrative tasks as needed. Trained new hires on front end protocol's. Ordered after care materials for hospital needs.

Greet and attend to patients in person and over the phone. Maintain and accurately input private and personal information of clients and patients into data system. Liaise between medical departments with discretion and professionalism. Communicated medical results to patients under clinical supervision. Answer all phone calls in a professional and courteous manner. Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality. Provided ongoing mentoring and coaching to junior team members, ensuring their skill sets improved and contributed positively towards client-hospital relations.

I generated sales by inviting conversation and friendly work environment. Maintained order management by contacting customers when products arrive at the store. Conducted monthly inventory checks to insure what is coming in the store is rightfully going out. Kept track of revenue and sells throughout the company. Promoted daily through social media to attract customer foot traffic. Picking orders to fulfill the demands of the company. Filing personal and sensitive information of customers

I greeted customers entering store and responded promptly to customer needs. Increased sales revenue by developing and implementing strategic sales plans. Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Educated customers about product features and benefits to aid in selecting best options for each individuals' needs. Built rapport with customers and assessed needs to make product recommendations and upsell. Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.