Eleksis Anders
Referral Supervisor
Euless,TX
Summary
Accomplished Healthcare Supervisor with over 5 years of experience leading patient access services, referral operations, and staff development across high-volume healthcare systems. Proven success in improving workflow efficiency, supporting provider network expansion, and driving patient satisfaction. Proficient in using EMR systems (EPIC), managing cross functional teams, implementing onboarding processes, and aligning departmental operations with organizational goals. Recognized for advancing care coordination, standardizing procedures, and supporting quality initiatives within multi-disciplinary teams.
Overview
11
11
years of professional experience
Work History
Referrals Supervisor
Baylor Scott and White Quality Alliance
07.2020 - Current
- Designed and implemented structured onboarding and training programs to align staff performance with healthcare delivery goals.
- Monitor and analyze departmental KPIs including referral turnaround time, patient satisfaction scores, and workflow efficiency.
- Coordinate closely with providers, schedulers, and clinical support teams to reduce access delays and improve care transitions.
- Utilize EPIC to track referral statuses, update patient records, and ensure documentation compliance.
- Recognized by CEO for outstanding supervisory performance and contribution to system-wide access improvements.
- Supervised daily operations, ensuring adherence to quality standards and regulatory compliance.
- Lead team in implementing process improvements, enhancing workflow efficiency and service delivery.
Trainer
Evolent Health
07.2018 - 07.2020
- Designed and executed end-to-end training strategies for new hires and existing staff focused on patient communication, benefit navigation, and service excellence.
- Strengthened team performance through hands-on coaching and development plans tailored to call quality and patient interaction metrics.
- Enhanced employee readiness and reduced turnover through improved training documentation and structured mentorship.
Subject Matter Expert
UnitedHealth Group
04.2017 - 06.2018
- Served as a knowledge expert for Medicaid and Medicare service lines, assisting with complex inquiries and guiding team members on benefit-related protocols.
- Supported member outreach and care coordination by processing prior authorizations and ensuring timely provider access.
- Maintained HIPAA-compliant records and ensured accurate documentation of member interactions.
- Collaborated with case managers to support continuity of care and reduce escalations.
Call Taker/ Dispatcher
American Medical Response
09.2014 - 03.2017
- Coordinated dispatch operations for emergency and non-emergency medical transports across healthcare facilities.
- Performed real-time insurance verifications and benefit reviews for transport eligibility, primarily for BCBS and Medicaid plans.
- Managed communication between EMTs, paramedics, hospitals, and patients to ensure timely response and quality service delivery.
Education
Tarrant County College
Skills
- Healthcare Operations Management
- Patient Access & Referral Coordination
- Team Supervision & Staff Scheduling
- Onboarding & Workforce Development
- EMR/Practice Management Systems (EPIC)
- Provider Network Expansion & Support
- Cross-Functional Collaboration
- Escalation Resolution & Customer Service Excellence
Accomplishments
Recognized as Top Performing supervisor by Department
Recognized as Top Performing leader for 2 years by Baylor Scott and White CEO.
- Collaborated with team of 5 in the development of Mental which is a project that puts an emphasis on Mental Health for men.
Timeline
Referrals Supervisor
Baylor Scott and White Quality Alliance
07.2020 - Current
Trainer
Evolent Health
07.2018 - 07.2020
Subject Matter Expert
UnitedHealth Group
04.2017 - 06.2018
Call Taker/ Dispatcher
American Medical Response
09.2014 - 03.2017
Tarrant County College
Highlights
- Recognized as a top-performing supervisor by Baylor Scott & White Health’s executive leadership for second year in a row.
- Led provider network growth by supporting the onboarding of 100+ behavioral health specialists.