Elektra Ozaeta
Globe,AZ
Summary
Compassionate and dependable professional with experience in senior living, reception operations, customer service, and caregiving. Skilled in assisting residents and families, handling administrative tasks, managing daily requests, maintaining accurate records, and supporting smooth day to day operations. Strong communicator who works well in fast paced environments while providing professional and attentive service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Concierge
Solterra Senior Living
Pinetop-Lakeside, AZ
10.2021 - 12.2023
- Assisted residents with daily activities and transportation needs to enhance overall satisfaction.
- Coordinated resident events and activities.
- Provided information and resources about services.
- Managed front desk operations, ensuring a welcoming environment for residents and visitors.
- Worked with healthcare staff to address resident inquiries and concerns promptly.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Lead Customer Service Representative
Circle K
Globe, AZ
01.2025 - 08.2026
- Supervised daily operations of customer service team, ensuring high quality support and engagement.
- Trained and mentored new representatives on customer service protocols and systems.
- Resolved escalated customer issues, enhancing satisfaction and loyalty through effective solutions.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Customer Service Representative
Subway
Show Low, AZ
01.2021 - 09.2021
- Supported customers with friendly, efficient service.
- Prepared food while following safety and sanitation standards.
- Operated POS system and processed cash transactions.
- Kept work area clean and organized.
- Restocked supplies and monitored inventory levels.
Education
High School Diploma -
Blueridge Highschool
Pinetop-Lakeside, AZ2023
Skills
Complaint handling
Team member training
Work prioritization
Call management
MS office applications
Administrative support
Certification
Cpr and first aid certification
Timeline
Lead Customer Service Representative
Circle K
01.2025 - 08.2026
Concierge
Solterra Senior Living
10.2021 - 12.2023
Customer Service Representative
Subway
01.2021 - 09.2021
High School Diploma -
Blueridge Highschool