Elena Alkazin
Glendale,CA
Summary
Accomplished Store Manager with strong organizational skills and a focus on relationship building. Known for driving operational excellence and team success through targeted training initiatives and effective problem resolution strategies.
Overview
11
11
years of professional experience
Work History
Store Manager SMT
Starbucks
Sherman Oaks, CA
11.2021 - Current
- Oversaw comprehensive talent development and recruitment strategies, ensuring effective onboarding and training of baristas and SSVs in various district locations.
- Guided SSVs through ASM preparedness initiatives, providing mentorship to peers and strengthening overall district capabilities.
- Spearheaded the creation and launch of a district-level accelerated development initiative in partnership with two advising-level coffeehouse leaders, focusing on elevating 10 shift supervisors to assistant manager roles.
- Achieved #1 status in multiple categories over 4 years such as Customer Connection, MOP and Delivery Channel transaction and sales, and won SMQE while running two locations
Sales and Service Manager
Sephora
Glendale, CA
09.2016 - 10.2021
- Achieved enhanced team capabilities through targeted training and development within sales and service functions. Optimized licensed services department performance by effective oversight. Delivered comprehensive productivity reports to leadership, facilitating informed decision-making. Executed recruitment campaigns and applicant screening processes to successfully fulfill seasonal staffing requirements.
- Led inventory management and visual operations across multiple renovation projects. Directed collaboration between service technicians and contractors to maintain project timelines. Contributed expertise as a key member of district inventory specialist and new store opening teams.
Multi-Unit Store Manager
Destination Maternity Corp
Sherman Oaks, CA
02.2015 - 08.2016
- Directed operations and merchandising strategies for multi-unit locations, achieving consistent lease growth of 6-10% against planned targets.
- Led scheduling, payroll management, staffing, and performance evaluations to foster team development and operational efficiency. Drove sales performance improvements in Sherman Oaks and Westside locations, resulting in a 4% increase in base store sales and a 10% increase in lease performance.
- Mentored peers in weekly calls on overall sales growth, how to grow business in online orders, and how to plan and prioritize their store alongside their Macy's store units.
Education
Bachelor of Arts - World Literature And Minor of Science
CSUDH
Los Angeles, CASkills
- Effective problem resolution
- Leadership development
- Inventory control
- Product placement optimization
- Relationship building
- Strong organizational skills
- Retail operations management
- Mentorship development
Languages
English
Native or Bilingual
Timeline
Store Manager SMT
Starbucks
11.2021 - Current
Sales and Service Manager
Sephora
09.2016 - 10.2021
Multi-Unit Store Manager
Destination Maternity Corp
02.2015 - 08.2016
Bachelor of Arts - World Literature And Minor of Science
CSUDH