Amber Beach
Las Vegas,NV
Summary
Dynamic and results-oriented Store Manager with a strong commitment to hiring exceptional sales associates and ensuring seamless, efficient store operations. Expertise in fostering a collaborative team environment that drives productivity and consistently surpasses objectives. Proven track record of utilizing financial acumen and marketing insights to make informed purchasing and merchandising decisions while effectively addressing customer concerns to enhance loyalty and sales. Strategic leader dedicated to employee development through training, monitoring, and morale-building initiatives that elevate engagement and performance.
Overview
22
22
years of professional experience
Work History
Store Manager
Nuwu North Cannabis Dispensary
Las Vegas, NV
06.2022 - Current
- - Direct daily store operations, supervising and mentoring a team of budtenders, leads, and support staff.
- - Manage scheduling, payroll accuracy, and compliance with state cannabis regulations.
- - Monitor sales performance, implement promotions, and track KPIs to meet revenue goals.
- - Enforce company policies on attendance, time management, and customer service excellence.
- - Handle escalated customer concerns and provide resolutions that protect company reputation and ensure satisfaction.
- - Oversee inventory control, audits, and product ordering to maintain accurate stock levels.
- - Train and coach employees on POS systems, compliance procedures, and operational efficiency.
- - Collaborate with senior management to improve workflows and enhance overall customer experience.
Shift Lead
Nuwu Cannabis Marketplace
Las Vegas, NV
11.2018 - Current
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Uphold company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Managed daily workflow and scheduled staff for adequate coverage.
- Held performance reviews to identify and correct areas needing improvement.
Patient Consultant
Essence Cannabis Dispensary
Las Vegas, NV
06.2017 - 04.2018
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and completed necessary paperwork.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Educated customers about offerings, promotions and pricing to boost sales.
General Manager
Little Caesars
Las Vegas, NV
06.2016 - 06.2017
Shift Manager
Little Caesars
Lake Havasu City, AZ
09.2008 - 07.2016
CNA
Havasu Nursing Center
Lake Havasu City, AZ
09.2009 - 06.2011
Shift Manager
Wienerschnitzel
Lake Havasu City, AZ
08.2004 - 08.2009
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05-2006
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NHSkills
- Leadership experience
- Optimistic outlook
- Effective problem resolution
- Employee attendance oversight
- Point of sale system management
- Flexible work hours
- Mentoring others
- Standard operating procedures execution
- Talent acquisition
- Operational management
- Customer engagement
- Effective problem resolution
- Customer service expertise
- Strong organizational skills
Timeline
Store Manager
Nuwu North Cannabis Dispensary
06.2022 - Current
Shift Lead
Nuwu Cannabis Marketplace
11.2018 - Current
Patient Consultant
Essence Cannabis Dispensary
06.2017 - 04.2018
General Manager
Little Caesars
06.2016 - 06.2017
CNA
Havasu Nursing Center
09.2009 - 06.2011
Shift Manager
Little Caesars
09.2008 - 07.2016
Shift Manager
Wienerschnitzel
08.2004 - 08.2009
High School Diploma -
Lake Havasu High School
Bachelor of Science - Operations Management
Southern New Hampshire University