Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Anderson

Tucson,AZ

Summary

Diverse training in customer relations, marketing and administrative support. Skilled in working with people to help establish and meet their goals. Ability to work independently or collaboratively, depending upon the assigned tasks. Able to write clearly and communicate company's objectives and needs.

Overview

18
18
years of professional experience

Work History

Marketing Specialist

Electronic Storage Company
08.2021 - Current


  • Worked closely with in-house marketing management team to write and develop blog entries for company website.
  • Researched and created specialized marketing mailing lists for use in disseminating information about company webinars and key products.
  • Reached out to company's clients to solicit testimonials for use on the company's website.
  • Formatted, edited and completed testimonials based on client questionnaire answers.
  • Did competing product research and formatted reports and summaries for senior company executives.
  • Position requires thorough working knowledge of the company's proprietary databases, Microsoft Office 265, including Excel, Teams, Word and Outlook, as well as LinkedIn and Internet research applications.

Executive Customer Relations Specialist

Comcast, Inc.
09.2015 - 08.2021
  • Provided highly personalized technical and marketing support to key clients on a national level.
  • Resolved problems that had not been solved at a lower level in the company.
  • Offered specialized product solutions including custom installations and personal support to high profile clients who required executive assistance and anonymity.
  • Position required specialized technical training and use of company solutions database on a continual basis. Customer-facing telephone contact was the sole method of woking with individuals, so intensive training in customer relations and problem solving techniques was ongoing throughout my employment.

Park Model Marketing Agent

Self
06.2005 - 05.2014

Handled marketing and sales closing functions for privately owned park model homes at Rincon Country RV Resort.


Required real estate sales and marketing background, including thorough knowledge of sales and listing forms, inspections, financing and forms of ownership.


This was a people-oriented position, self-managed and goal-driven.

Education

Bachelor of Arts - Political Science And Government

University of Arizona
Tucson, AZ
01.2024

Associate of Arts - Political Science And Government

Pima Community College
Tucson, AZ
05.2012

Skills

  • Customer Demographics - research and create customized client lists for marketing projects
  • Prepare Detailed Reports
  • Blog Posts - writing for publication
  • Customer relations problem solving, goal setting
  • Microsoft Office 365, especially Word, Excel, Teams, Publisher and Outlook
  • Project Management managed construction projects from design to completion
  • Administrative Support - independent completion of assigned tasks, including methods and reports

Timeline

Marketing Specialist

Electronic Storage Company
08.2021 - Current

Executive Customer Relations Specialist

Comcast, Inc.
09.2015 - 08.2021

Park Model Marketing Agent

Self
06.2005 - 05.2014

Bachelor of Arts - Political Science And Government

University of Arizona

Associate of Arts - Political Science And Government

Pima Community College
Elena Anderson