Elena Anson

Highly motivated Customer Service Representative with years of experience providing excellent customer service and support. Possess great communication and interpersonal skills to establish and maintain positive working relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I worked from November, 1999-2019 for the AEA - Iowa Education Agency, located in Council Bluffs, Iowa.

For the first ten years I worked in the business office, providing record keeping and clerical support to several departments. (Accounts Payable, Accounts Receivable, Operations & Maintenance, Human Resources, Copy Center, and Front Desk Receptionist)

I also assisted with the agency's inventory management team, lead yearly audits, entered data and generated reports for state Medicaid services that were rendered. I was also back up to the copy center and front desk receptionist.

I later took the lead position in the copy center for ten more years before the agency removed the department for budgetary reasons. I provided copy center services to a number of schools districts in the southwest Iowa. My responsibilities consisted of all copy and duplicating, graphic designing, record management, billing and invoicing, monthly reports, ordering supplies, yearly audits, maintenance of copy center equipment and all other duties assigned.