ELENA ANTOSHINA
Humble,TX
Summary
Experienced Customer Service Representative fluent in English and Russian language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
18
18
years of professional experience
Work History
Stylist Sales Associate, Custom Service Rep
French Cuff Boutique
10.2023 - Current
- Advised client base of new products and seasonal fashions to increase store sales.
- Connected and engaged with customers to understand styling needs.
- Handled special requests from VIP clients, liaising with personal assistants and private buyers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Fostered inclusive environment to make customers feel welcomed.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
Finance Specialist, Customer Service Specialist
Engima Flowers BV
10.2017 - 10.2021
- Processed and entered customer orders into a database and provided proactive customer service for accounts.
- Execute and implement operational activities according to customer requests and management direction
- Managed system support functions to set priorities and service level expectations.
- Verified accurate account invoicing through collaboration with the accounting department.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Customer Service Specialist
ENSTO RUS LTD - Saint Petersburg,
10.2010 - 09.2016
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Called customers by telephone to collect past due invoices, verify the accuracy of charges, or correct account errors
- Directed vendors, facilities staff, and service providers as required to create an efficient and non-disruptive work environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Credit/Collections Specialist
SEEEXPRESS LTD
02.2006 - 10.2010
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Created and maintained databases on activity conducted in accounts.
- Prepared reports on current findings and actions taken for accounts under investigation.
- Reviewed files to select delinquent accounts for collection efforts.
Customer Service Specialist
SEEEXPRESS LTD
02.2006 - 01.2008
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Organizational Management
State University of Service And Economics
05.2009
Skills
- Customer Support
- Excellent communication and interpersonal skills
- Inventory Management Procedures
- Problem-Solving
- Client Relationship Building
- Russian translation
- Invoice Processing
Modeling, acting
My hobby is modeling and acting. It brings me pleasure and satisfaction and allows me to work in an atmosphere of communication with people.
Languages
Russian
Native or Bilingual
Dutch
Limited Working
Timeline
Stylist Sales Associate, Custom Service Rep
French Cuff Boutique
10.2023 - Current
Finance Specialist, Customer Service Specialist
Engima Flowers BV
10.2017 - 10.2021
Customer Service Specialist
ENSTO RUS LTD - Saint Petersburg,
10.2010 - 09.2016
Credit/Collections Specialist
SEEEXPRESS LTD
02.2006 - 10.2010
Customer Service Specialist
SEEEXPRESS LTD
02.2006 - 01.2008
BBA - Organizational Management
State University of Service And Economics
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