Elena Bullard
Raeford,N.C.
Summary
Dynamic Customer Service Representative with a proven track record at Conduent Inc, excelling in customer account management and conflict resolution. Adept at utilizing software for order processing and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conduent Inc
01.2018 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts using company software.
- Provided product information and recommendations to enhance customer satisfaction.
- Educated customers on product features and promotions effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certificate - Starting and Operating a Daycare
York College
1 yr - Business Administrations, Entrepreneuralship Program
Sandhills Community College
Skills
- Customer account management
- Order processing
- Customer relationship management
- Software utilization
- Product knowledge
- Conflict resolution
- Team collaboration
- Problem solving
- Coordination
- Account updating
- Positive and professional
- Customer service
- Decision-making
- Technical troubleshooting
- Creative problem solving
References
- Mrs. Chandra Sutton, (843) 544-8837
- Mrs. Lakeisha Jackson, (225) 402-4361
- Ms. Imani Wray, (910) 724-1601
Professional Background - Administrative
- Sales participation functions within various customer profiles
- Filing of Clients information using Windows
- Conducted consultations with clientele
- Created trade show material, cards, brochures, flyers
- Promoted business actions imaginatively
- Managerial skilled with diverse customers and clients
Candidate
Customer Service Advisor, MANAGEMENT, ADMINISTRATION, FOCUSED SALES, TECHNICAL PROFESSIONAL MINDSET, Proficient in Mac, MS Windows 10, Professional, Spreadsheet, Sales Professional with exposure to business development, Knowledgeable of Smart Devices, Proven success within a studio environment, Overall satisfaction of Clientele and customer approval
Accomplishments
- Certified in Apple Tech Courses
- Customer Service achievement in Product Knowledge
Affiliations
- Proficient in Mac Os
- Knowledgeable in Windows 10,11,and Office 365
Timeline
Customer Service Representative
Conduent Inc
01.2018 - Current
Certificate - Starting and Operating a Daycare
York College
1 yr - Business Administrations, Entrepreneuralship Program
Sandhills Community College
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