Summary
Overview
Work History
Education
Skills
Timeline
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Elena Casias

Ashtabula,OH

Summary

Dynamic Customer Service Representative with a proven track record at Arby's Restaurant, excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective complaint handling and staff training. Skilled in payment processing and active listening, consistently delivering exceptional service during peak hours.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Arbys Resturant
Warren, OH
09.2024 - 06.2025
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Operated point-of-sale systems to process transactions efficiently and accurately.
  • Assisted team members in maintaining cleanliness and organization of dining area.
  • Collaborated with colleagues to ensure timely food preparation and delivery during peak hours.
  • Maintained product knowledge to provide accurate information on menu items and promotions.
  • Trained new staff on customer service protocols and operational procedures effectively.

Education

Bachelors - Business Management

University of Phoenix
Cleveland, OH
06.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Product knowledge
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Building rapport

Timeline

Customer Service Representative

Arbys Resturant
09.2024 - 06.2025

Bachelors - Business Management

University of Phoenix
Elena Casias