Elena Castillo
Manlius,IL
Summary
Motivated individual with experience in customer service and hospitality. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
05.2021 - 10.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.]
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Crew Member
McDonald's
01.2020 - 12.2021
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
Chiropractors Assistant
Dr Robert Pyne
01.2021 - 08.2021
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Corresponded with clients through email, telephone, or postal mail.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
High School Diploma -
Naperville North High School
Naperville, United States05.2020
Skills
- Strong Work Ethic
- Customer Service
- Data Entry
- Resourceful
- Time Management
- Complex Problem-Solving
- Teamwork
- Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender
Buffalo Wild Wings
05.2021 - 10.2023
Chiropractors Assistant
Dr Robert Pyne
01.2021 - 08.2021
Crew Member
McDonald's
01.2020 - 12.2021
High School Diploma -
Naperville North High School
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