ELENA DAMASCHIN
PLAINFIELD,Illinois
Summary
Professional with experience in dispatch operations management. Skilled in logistics coordination, route optimization, and resource allocation. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Excellent communication skills and adept at problem-solving.
Overview
8
8
years of professional experience
Work History
Dispatch Operations Manager
Vangtrans Inc
04.2021 - 09.2024
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
- Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
- Evaluated current operational processes to help develop, implement and improve practices.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Assisted in recruiting, hiring and training of team members.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Optimized resource allocation to minimize costs while maintaining high service levels.
CFO - DISPATCHER/SAFETY/ACCOUNTANT
GOLD PENNY DIG INC
08.2016 - 04.2021
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Education
High School Diploma -
Stefanesti Highschool
Moldova06-2012
Skills
- Transportation
- Route planning
- Scheduling coordination
- Logistics management
- Phone dispatch
- Customer communication
- Multiple project coordination
- Staff training and development
- DOT compliance
- Schedule coordination
- Workflow planning
- Sales support
- Employee performance reviews
- Fleet maintenance
Languages
Romanian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Dispatch Operations Manager
Vangtrans Inc
04.2021 - 09.2024
CFO - DISPATCHER/SAFETY/ACCOUNTANT
GOLD PENNY DIG INC
08.2016 - 04.2021
High School Diploma -
Stefanesti Highschool
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