Elena Damaschin

• Enhanced customer service and shopping experience Fostered a welcoming and informative environment, leading to higher customer satisfaction
• Actively welcomed and guided customers through the store and OMNI experience, providing direct support and service
• Drove customer engagement and sales
• Increased store sales through effective product promotion and personal customer interactions
• Engaged with customers to discuss fashion trends, stories, and products, effectively promoting and selling merchandise
• Advocated for store initiatives and brand loyalty
• Boosted participation in the 'Hello Member' loyalty app and store's sustainability initiatives by 20%
• Actively promoted customer loyalty programs and sustainability efforts during interactions, contributing to a positive brand image and increased customer return rate

• Improved inventory control by ensuring accurate tagging of items
• Enhanced organization of the stockroom, resulting in reduced time spent on inventory searches
• Organized and tagged all items for inventory management, improving retrieval efficiency
• Increased stockroom efficiency through careful product inspection
• Reduced misplaced or damaged inventory by 15%
• Unpacked, inspected, and ensured merchandise quality before placement on the sales floor
• Improved overall store organization for efficient workflow
• Streamlined backroom processes, allowing faster delivery of merchandise to the sales floor
• Worked with the team to maintain a system for swift access to products

• Deliver exceptional customer service, ensuring each client feels valued and attended to throughout their shopping experience.

• Assist clients in selecting products that align with their preferences, offering personalized recommendations.

• Meet or exceed sales targets by effectively promoting products and upselling when appropriate.

• Maintain an in-depth understanding of the brand’s products, including materials, craftsmanship, and design features, to educate clients effectively.

• Ensure the store’s visual presentation aligns with brand standards, including organizing merchandise displays and maintaining cleanliness.

• Work collaboratively with team members to create a cohesive and supportive work environment.

• Maintain relationships with existing and potential customers to foster brand loyalty.