Hellen Ngo
MARIETTA
Summary
Diligent worker with a solid background in retail sales, customer engagement, and management. Demonstrated success in driving store sales and increasing customer satisfaction through positive interactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
H&M
02.2024 - Current
- Increased customer loyalty and engagement by 10%
- Creating a welcoming environment by keeping the store clean and organized
- Trained new employees
Lead Sales Associate
Journeys
10.2023 - 02.2024
- Increased customer loyalty and engagement
- Increased monthly revenue by 10% and consistently surpassing weekly sales goal
- Trained new employees
Barista
Wild Fairy Tea Cafe
12.2022 - 07.2023
- Co-created signs and flyers to promote the business, increasing monthly revenue by 15%
- Managed supplies and ingredients, cutting down monthly expenses by 5%
- Helped build a more positive and comfortable environment for customers and employees to enjoy
- Trained new employees
Education
Bachelor of Business Admin - Finance
KENNESAW STATE UNIVERSITY
Kennesaw, GA11.2025
High School -
DENMARK HIGH SCHOOL
Alpharetta, GA05.2023
Skills
- Communication
- Inventory Management
- Customer Engagement
- Time Management
- Organization
- Cash Handling
- Fash Learning
- Adaptability
- Patience
Languages
English
Native or Bilingual
Vietnamese
Limited Working
German
Elementary
Interests
- Baking
- Crocheting
- Knitting
- Reading
- Organizing
Timeline
Sales Associate
H&M
02.2024 - Current
Lead Sales Associate
Journeys
10.2023 - 02.2024
Barista
Wild Fairy Tea Cafe
12.2022 - 07.2023
Bachelor of Business Admin - Finance
KENNESAW STATE UNIVERSITY
High School -
DENMARK HIGH SCHOOL