Elena De La Pena Lopez
Oak Lawn,IL
Summary
I’m a student currently pursuing a B.S. in Health Science, with a foundation in both research and hands-on experience across various fields. Throughout my academic journey, I’ve been involved in biochemical and biological research, which has enhanced my critical thinking and problem-solving abilities. Alongside my studies, I’ve gained experience in customer service, sales, and bilingual Spanish interpretation, which have helped me develop strong communication, interpersonal, and organizational skills. I’m excited to continue learning and contributing to healthcare through my diverse skill set, always striving to approach challenges with attention to detail and a collaborative mindset.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shoreline Sightseeing
06.2023 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained clean and organized facilities, contributing to positive first impressions for visitors.
- Answered customer questions and pointed individuals in right directions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Spanish Interpreter Volunteer
CommunityHealth
10.2023 - 11.2024
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Student Researcher
City College of New York, CUNY
New York, NY
06.2024 - 08.2024
- Collected, organized, and entered research data for analysis.
- Assisted researchers with data collection, equipment management and preparation of samples.
- Recorded and developed reports on data collected from studies.
- Prepared and presented academic papers and abstracts.
- Presented research findings
Research Intern
ARCOS, Harold Washington College
03.2024 - 04.2024
- Completed research, compiled data, and assisted in timely reporting.
- Prepared project-related reports, and presentations.
- Collaborated with team members for successful completion of research project.
- Attended meetings and presentations to learn project details.
- Visualized research findings through data tables, graphs and presentations.
Sales Representative
Vector Marketing Company
06.2022 - 01.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Organized client visits, presentations, and product demonstrations.
- Developed and maintained relationships with customers to ensure repeat business.
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Health Science
Benedictine University
Lisle, IL05-2026
Associate of Science - Biology
City Colleges of Chicago-Harold Washington College
Chicago, IL05.2024
Skills
- Fluent Spanish
- Verbal Communication
- Note-taking Techniques
- Critical Thinking
- Attention to Detail
- Memory retention
- Time Management
- Analytical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Creating Presentations
- Project Planning
- Research methodology
- Patient communication
- Customer service
Accomplishments
- Honor Roll Presidential Scholar
- Member of Phi Theta Kappa Honors Society
- Chicago Star Scholarship Recipient
- Student Researcher
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Student Researcher
City College of New York, CUNY
06.2024 - 08.2024
Research Intern
ARCOS, Harold Washington College
03.2024 - 04.2024
Spanish Interpreter Volunteer
CommunityHealth
10.2023 - 11.2024
Customer Service Representative
Shoreline Sightseeing
06.2023 - Current
Sales Representative
Vector Marketing Company
06.2022 - 01.2023
Bachelor of Science - Health Science
Benedictine University
Associate of Science - Biology
City Colleges of Chicago-Harold Washington College
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