Gabriela Gallardo
Macomb,Missouri
Summary
Dynamic customer service professional with experience at Totallifechanges, excelling in software testing and process optimization. Proven ability to enhance customer satisfaction through effective problem-solving and bilingual communication. Recognized for delivering quality support and fostering strong customer relationships, ensuring a seamless experience in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Totallifechanges
Ira, MI
01.2025 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified the needs of customers promptly and efficiently.
Janitor
Clener
Clinton, MI
02.2024 - 12.2024
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
GED -
Romeo High School
Romeo, MISkills
- Software testing
- Customer service
- Process optimization
- Quality assurance
- Technical support
- Customer relationship management
- Bilingual communication
- Fluent spanish
- Customer service expertise
- Problem solving
- Microsoft Excel
- Retail store support
- Payment processing
- Shipping and receiving
- Product education
- Technical troubleshooting
- Service upselling
Timeline
Customer Service Representative
Totallifechanges
01.2025 - Current
Janitor
Clener
02.2024 - 12.2024
GED -
Romeo High School
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