Christina Artes
Boynton Beach
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Forever Studios
07.2020 - 02.2023
- In house sales
- Customer Service
- Chat Service
- Customer issues
Implementation Specialist
Oasis Outsourcing
01.2015 - 05.2019
- Assisted account executives with strengthening client relationships through targeted solutions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assist both IBC and IBS in on onboarding of all employees new hire paperwork and benefits
- Create and maintain clients chart of accounts for quickbooks
- Maintain and adjust employees PTO records
Payroll Administrator
The Tire Choice
05.2009 - 08.2014
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
- Managed employee records on database to maintain accuracy and updated information.
- Completed payroll accurately and timely to meet employee expectations.
- Maintained confidentiality of employee records and payroll information.
- Processed timecards and payroll data for team of employees.
- Updated employee files with new details such as changes in address or salary levels.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Weekly audits of employees uniform deductions with Cintas
- Scanning and creating employee folders for both past and current employees. Scanned approximately over 20,000 pages
Sr. Payroll Specialist
Oasis Outsourcing
02.2003 - 05.2009
- Payroll processing for multiple types of companies in all of the US
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Maintenance Processing for employees
- Audit payrolls for team members
- Assist in software development and testing
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided customer service to employees regarding payroll inquiries and issues.
Education
High school diploma -
Atlantic High School
Delray Beach, FL06.1996
Skills
- Live Chat
- Technical Support
- Teamwork
- Human resources
- Phone etiquette
- Software Testing
- Sales
- Payroll
- Complaint resolution
- Customer relations
- Multi-task management
- Quality control
Timeline
Customer Service Representative
Forever Studios
07.2020 - 02.2023
Implementation Specialist
Oasis Outsourcing
01.2015 - 05.2019
Payroll Administrator
The Tire Choice
05.2009 - 08.2014
Sr. Payroll Specialist
Oasis Outsourcing
02.2003 - 05.2009
High school diploma -
Atlantic High School