ANNA JANTZEN
Kansas City,Missouri
Summary
Dedicated Customer Service Specialist with excellent research, technical, and problem-solving skills. Detail-oriented and quick learner. Specializes in JavaScript and database management, providing robust coding solutions. Strong problem-solving, teamwork, and adaptability skills. Committed to continuous learning and applying innovative coding techniques to solve complex problems. Achieves personal and business goals as part of a team.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Safe-way Door
Kansas City, MO
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
doorLink MFG
Riverside, Missouri
12.2020 - 03.2023
- Leverages diplomatic communication and level- headed approach to resolve issues
- Maintains meticulous records in company software and drafts reports detailing performance
- Dedicated to fostering customer loyalty and guiding prompt resolutions
- Paperwork processing
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Managed customer calls efficiently in fast-paced call center environment.
- Followed best practices in inventory management to maximize stock availability.
- Built trusting relationship with customers to better understand needs.
- Ensure that customers have their needs met before collecting payment for invoices
Clerk
QuikTrip
Kansas City, Missouri
06.2019 - 12.2020
- Greeted customers as they entered a store
- Complied with regulatory laws, employee handbook and safety codes
- Completed cash register transactions for sales
- Monitored cleanliness of the store
- Stocked shelves and cooler items as needed
- Prepared food for customers
Education
Certificate - Full-Stack Flex Coding Boot Camp
University of Kansas
Lawrence, KS06-2024
Bachelors of Science - Psychology
University of Central Missouri
Warrensburg, Missouri05.2019
Skills
- Organization
- Product Knowledge
- Data Entry
- Documentation
- Account Management
- Customer Relations
- Responsive Web Design
- Object-Oriented Programming
- Application debugging
- Software testing
- Full-stack development
- Javascript
Timeline
Customer Service Representative
Safe-way Door
03.2023 - Current
Customer Service Representative
doorLink MFG
12.2020 - 03.2023
Clerk
QuikTrip
06.2019 - 12.2020
Certificate - Full-Stack Flex Coding Boot Camp
University of Kansas
Bachelors of Science - Psychology
University of Central Missouri