Tamilla Ayatollahi
Rancho Palos Verdes,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Macy's
02.2023 - 02.2025
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers with returns and credit card issues
Customer Service Representative
Nordstrom
11.2022 - 02.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers with returns and any delivery services
Delivery Station Associate
Amazon
02.2022 - 06.2022
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed warehouse operations and verified proper shipment procedures.
Customer Service Representative
Macy's
03.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customers with returns and credit card issues
Medical Receptionist
Dental Art of South Bay
08.2018 - 02.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Palos Verdes Peninsula High School
Rolling Hills Estates, CA06-2018
Skills
- Customer Skills
- Microsoft 365
- Teamwork
- Organization
- Excellent Communication
- Money handling
- Decision-making
- Punctuality and reliability
- Problem-solving
- Multitasking and organization
- Credit card payment processing
- Time management
- Recordkeeping strengths
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Customer Service Representative
Macy's
02.2023 - 02.2025
Customer Service Representative
Nordstrom
11.2022 - 02.2023
Delivery Station Associate
Amazon
02.2022 - 06.2022
Customer Service Representative
Macy's
03.2019 - 06.2021
Medical Receptionist
Dental Art of South Bay
08.2018 - 02.2019
High School Diploma -
Palos Verdes Peninsula High School
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