Jessica Cardenas
Victorville,CA
Summary
Highly motivated employee with desire to take on new challenges. Enhancing customer satisfaction through effective communication and timely resolution of inquiries, committed to maintaining a well organized office environment.
Dedicated data entry professional with strong organizational, technical, and analytical skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Tapia Landscaping
Los Angeles, CA
11.2019 - 04.2025
- Informed customers about billing procedures, processed payments, and provided payment option.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Analyzed customer feedbacks to identify areas of improvement in services provided.
- Performed follow-up calls to ensure customer satisfaction.
Data Entry Coordinator
National Transportation System
Compton, CA
01.2010 - 02.2013
- Operated data entry equipment to input lists, records, or other data into a computer system.
- Resolved discrepancies between actual product received and expected product listed on bill of lading or invoice
- Attached PO receipts, packing slips and bill of lading to outbound shipments.
- Managed paperwork including bills of lading, manifests, inspection reports, accident reports.
Receptionist
Eva Correa & Associates
Downey, CA
05.2007 - 02.2010
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry into computer systems to maintain accurate records of customer information.
Receptionist
Century 21 Pro Realty
Downey, CA
04.2006 - 05.2007
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
Education
High School Diploma -
Vista High School
Skills
- Bilingual
- Customer Skills
- Communication
- Clerical Skills
- Problem Solving
- Telephone Educate
- Email Correspondence
- Appointment Coordinator
- Logistics Bill of Lading
- AS400/IBM
Timeline
Customer Service Representative
Tapia Landscaping
11.2019 - 04.2025
Data Entry Coordinator
National Transportation System
01.2010 - 02.2013
Receptionist
Eva Correa & Associates
05.2007 - 02.2010
Receptionist
Century 21 Pro Realty
04.2006 - 05.2007
High School Diploma -
Vista High School