Elena Dillon
Philadelphia,PA
Summary
Detail-oriented delivery coordinator with a strong focus on customer service, problem-solving, and effective communication. Proven ability to manage schedules and foster positive client relationships.
Overview
17
17
years of professional experience
Work History
Delivery Coordinator and Customer Service Represen
Family Medical Supply
New York, NY
08.2025 - Current
- Coordinated delivery schedules to ensure timely and accurate order fulfillment.
- Communicated effectively with clients to address inquiries and resolve issues promptly.
- Managed inventory tracking using company software to maintain supply accuracy.
- Assisted in training new team members on delivery protocols and best practices.
- Collaborated with suppliers to coordinate timely shipments and manage supply chain logistics.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Scheduled deliveries, monitored progress and communicated updates to customers.
Intake Coordinator
Family Medical Supply
New York, NY
10.2023 - 07.2025
- Coordinated patient intake processes, ensuring timely collection of medical information and documentation.
- Collaborated with healthcare providers to resolve discrepancies in patient records efficiently.
- Reviewed and verified patient data for accuracy, maintaining high standards of compliance.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
Tutor
Self-employeed
Chelyabinsk, Russia
06.2009 - 05.2023
- Developed personalized lesson plans tailored to individual student needs.
- Utilized diverse teaching methods to enhance student engagement and understanding.
- Assessed student progress through regular evaluations and feedback sessions.
- Implemented effective study strategies to improve academic performance.
- Provided homework assistance using specific curriculum and materials.
- Enhanced communication skills by interacting with students and parents regularly.
- Monitored student progress and provided feedback and support.
Teacher
State School #13
Chelyabinsk, Russia
09.2017 - 05.2021
- Developed engaging lesson plans aligned with state curriculum standards.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to enhance teaching methods and share resources.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Organized extracurricular activities to promote student engagement and community involvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Dental Assisting
Bucks County Community College
Newtown, PA06-2026
Specialist Degree - Education
South Ural State University
Chelyabinsk, Russia06-2009
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Self motivation
- Time management abilities
- Stress management
- Order processing
- Complaint handling
Languages
English
Full Professional
Russian
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy cooking for friends and family gatherings
Timeline
Delivery Coordinator and Customer Service Represen
Family Medical Supply
08.2025 - Current
Intake Coordinator
Family Medical Supply
10.2023 - 07.2025
Teacher
State School #13
09.2017 - 05.2021
Tutor
Self-employeed
06.2009 - 05.2023
Dental Assisting
Bucks County Community College
Specialist Degree - Education
South Ural State University