Open To Work
Lynn Chickey
Lake Alfred
Summary
Creative Customer Relations Professional experienced in enhancing customer service and retention strategies. Achieved improved operational efficiency through strong leadership, effective communication, and a commitment to customer care. Focused on fostering team collaboration and delivering consistent results in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Senior Customer Service Rep/Customer Delivery Coordinator
OFFICEMAX
03.1994 - 08.2015
- Handled escalated customer issues form call center & retail stores to result in customer satisfaction.
- Issued & processed customer credits for both contract & retail customers.
- Filed claims with carriers and vendors and maintained claims log for payment.
- Selected to serve on Safety Committee. Accumulated over 200 days of non-reportable accidents.
- Trained customer service personnel in function of retail processing and ordering
- Selling Products
- Assisted customers with product inquiries and order placement.
- Resolved customer complaints and provided effective solutions.
- Maintained accurate customer records in the database system.
- Processed returns and exchanges following company policies.
- Collaborated with team members to enhance service delivery.
- Trained new staff on customer service protocols and procedures.
- Handled high-volume calls while maintaining professionalism and patience.
- Provided feedback to management on customer service improvements.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Conducted customer service training for new hires.
- Responded promptly to inquiries from customers about products or services.
Financial Relationship Coordinator
SOUTH TRUST BANK OF GEORGIA
Marietta
09.1995 - 12.1995
- Supervised a staff of three financial service associates.
- Monitored daily branch operations.
- Prepared monthly cash reports to management.
- Trained personnel on information on new products, processes, or systems.
- Responded promptly to customer inquiries regarding product features or services offered.
Personal Banker
FIDELITY NATIONAL BANK
Roswell
08.1994 - 09.1995
- Building and managing lifelong customer relationships
- Coordinated customers’ financial needs & showing them how to get the greatest value from our products & services.
- Analyzed current customer relationships and proactively contacting customers with recommendations to help them achieve financial success.
- Developed and maintained relationships with partners to maximize sales opportunities.
- Selling bank products.
Banking Officer / Head Teller
CITIZENS FIRST NATIONAL BANK
Saddle River
03.1982 - 06.1994
- Supported Manager & Assistant Manager with daily banking and cash procedures.
- Opened all new business and customer accounts.
- Assisted customers with information on loans, IRA’s & business accounts.
- Initiated the development of new audio response system & loan portfolio.
- Monitored and regulated overdrawn or delinquent customer and business accounts.
- Prepared, approved & maintained branch collateral, consumer & home equity loans.
- Selling bank products.
- Assisted customers with account inquiries and service requests.
- Managed cash handling and balanced cash drawers daily.
- Maintained compliance with banking regulations and policies.
- Educated customers on bank products and services available.
- Resolved customer issues promptly to ensure satisfaction.
- Supported loan processing by gathering required documentation from clients.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
- Processed loan applications and gathered necessary documentation for approval.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Facilitated the integration of new technology, streamlining operations and improving efficiency.
Education
B.S. - Business Administration
University of Phoenix
San Francisco, GACertificate -
York Business School
York, PAA.A. - Music Education
Wesley College
Dover, DESkills
- Computer Literacy with Microsoft Office (Excel, Word, Outlook)
- Customer support
- Complaint resolution
- Quality assurance
- Complaint investigation
- Policies and procedures adherence
- Administrative and office support
- Order processing
- Problem resolution
- Customer service
Community Service & Volunteer Work
Women’s Auxiliary, Mahwah Fire Department, Mahwah, NJ, 1983
Work history
01-1996
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$14/hr - $18/hrTimeline
Financial Relationship Coordinator
SOUTH TRUST BANK OF GEORGIA
09.1995 - 12.1995
Personal Banker
FIDELITY NATIONAL BANK
08.1994 - 09.1995
Senior Customer Service Rep/Customer Delivery Coordinator
OFFICEMAX
03.1994 - 08.2015
Banking Officer / Head Teller
CITIZENS FIRST NATIONAL BANK
03.1982 - 06.1994
B.S. - Business Administration
University of Phoenix
Certificate -
York Business School
A.A. - Music Education
Wesley College