Amy Jones
Tacoma
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative 2
Alaska Marine Lines-Seattle
Seattle, WA
05.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed shipment logistics using computerized tracking systems to ensure timely deliveries.
- Trained new team members on customer service protocols and operational procedures.
- Collaborated with cross-functional teams to enhance service delivery processes and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend process improvements.
Customer Experience Representative
Stella Jones, Tacoma
Tacoma
01.2019 - 05.2022
- Coordinated customer inquiries to enhance service delivery and satisfaction levels.
- Collaborated with cross-functional teams to optimize customer engagement strategies.
Customer Experience Concierge
Animal Supply, Federal Way
Federal Way
10.2014 - 05.2018
- Entering customer information into AS400, receiving and transferring high volume of calls, effectively running customer route - So Cal, Alaska Hawaii specialist, giving highest level of service to customers each day.
Operations Manager
Bed Bath and Beyond, Lakewood
Lakewood
08.2005 - 10.2014
- Opened and closed store, ordering high volume of product, receiving product, researching shortages and overages. Engaging with customers on the sales floor. Oversee day to day operations including cash flow.
Education
Bachelors - American Studies
University of Washington, Tacoma
Tacoma06-2001
Associates - Arts and Sciences
Pierce College, Tacoma
Tacoma06-1999
Skills
- 10 Key
- Organization
- Generate reports
- Computer Skills
- Excel, Word, Outlook
- Receiving/transferring calls
- Communication
- Data entry
- Critical thinking
- Active listening
- Customer service
Timeline
Customer Service Representative 2
Alaska Marine Lines-Seattle
05.2022 - Current
Customer Experience Representative
Stella Jones, Tacoma
01.2019 - 05.2022
Customer Experience Concierge
Animal Supply, Federal Way
10.2014 - 05.2018
Operations Manager
Bed Bath and Beyond, Lakewood
08.2005 - 10.2014
Associates - Arts and Sciences
Pierce College, Tacoma
Bachelors - American Studies
University of Washington, Tacoma
AWARDS
Leader of the Pack nomination 3 times at Animal Supply,, Change Champion