Vanessa Maldonado
El Paso,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer, patient, and or client needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
QVC
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Billing Specialist
Infections Disease Center of El Paso
11.2017 - 10.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Customer Service Sales Representative
Fred Loya Insurance Company
03.2016 - 09.2017
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Help Desk Support Specialist
Apple
06.2012 - 01.2016
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Education
High School Diploma -
El Paso Academy East
El Paso, TX05.2006
Associate Degree in Medical Billing And Coding - Medical Insurance Billing And Coding
Southwest University At El Paso
El Paso, TX11.2017
Skills
- Multi-line phone talent
- Follow-up skills
- ICD-10 and CPT-10
- HCPCS
- Medical Terminology
- Medisoft
- 10 key
- Data Entry
- Computer Proficiency
- Microsoft Excel/ Word/Outlook
- Client Relations
Timeline
Customer Service Representative
QVC
04.2021 - Current
Billing Specialist
Infections Disease Center of El Paso
11.2017 - 10.2018
Customer Service Sales Representative
Fred Loya Insurance Company
03.2016 - 09.2017
Help Desk Support Specialist
Apple
06.2012 - 01.2016
High School Diploma -
El Paso Academy East
Associate Degree in Medical Billing And Coding - Medical Insurance Billing And Coding
Southwest University At El Paso
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