Michael Forkan
Tucson,AZ
Summary
I have quite a varied career spanning decades that includes most recently the banking industry and call centers but I also have years of experience in hospitality, the restaurant and bar industry and retail. I am currently looking for a part time position as I am semi-retired.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
CITI
11.2004 - 04.2023
- Handled all aspects of account servicing courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and ongoing training to stay informed about product updates and changes.
CSR
Cross Country Automotive
04.2002 - 10.2004
- Handled inbound calls from distressed motorists to determine location and what type of service was required
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contacted service providers through a database to expedite roadside assistance to stranded motorists.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Editor
Mainstay Communications
09.2001 - 03.2002
- Performed trouble shooting on a beta version of Adobe live motion 2 software.
- Assisted with editing and rewriting in a Windows based animation program.
- Rewrote text to reflect changes as detected in testing phase of the software.
Education
Some College (No Degree) - Music And Math
Pima Community College
Tucson, AZSkills
- Microsoft office suite
- 10 key
- Data Collection
- Call Management
- Excellent customer service skills
- Bartending experience
- Retail experience
Timeline
Customer Service Representative
CITI
11.2004 - 04.2023
CSR
Cross Country Automotive
04.2002 - 10.2004
Technical Editor
Mainstay Communications
09.2001 - 03.2002
Some College (No Degree) - Music And Math
Pima Community College