Elena Dressler
Lynn Haven
Summary
Dynamic and results-oriented professional with over 15 years of diverse experience in leadership, operations, and strategic management. Proven track record of guiding high-performing teams, managing complex projects, and executing initiatives that drive growth and operational excellence. Skilled in strategic planning, financial management, process improvement, and risk mitigation, with a strong ability to align team efforts with organizational goals. Recognized for exceptional client and stakeholder relationship management, attention to detail, and a collaborative approach that fosters loyalty, engagement, and high standards. Adept at thriving in fast-paced, evolving environments while delivering measurable results and sustainable business impact.
Overview
11
11
years of professional experience
Work History
Owner Relations Manager
30a Escapes
07.2023 - 08.2024
- Managed a luxury portfolio exceeding $100M in vacation rental real estate across Florida’s 30A corridor—including Rosemary Beach, Inlet Beach, Panama City Beach, Grayton Beach, Seacrest, and Seagrove—delivering high-touch, personalized service to property owners.
- Served as the primary relationship manager for homeowners, driving exceptional owner satisfaction through proactive communication, performance reporting, and strategic revenue optimization of rental assets.
- Collaborated cross-functionally with operations, maintenance, and marketing teams to ensure properties consistently met luxury standards, maximized occupancy, and maintained strong brand positioning in a competitive market.
- Strengthened owner retention and portfolio growth by building trust-based relationships, resolving complex issues with professionalism and urgency, and consistently exceeding expectations in both service delivery and financial performance.
Bartender
Amici 30A Italian Kitchen
03.2021 - 06.2024
- Delivered high-volume bar service in a fast-paced coastal restaurant environment, maintaining speed, accuracy, and composure under pressure while consistently exceeding guest expectations.
- Crafted high-quality cocktails and curated guest experiences with strong product knowledge and attention to detail, reinforcing brand standards and enhancing overall dining satisfaction.
- Built a loyal base of repeat customers through personalized service, relationship-building, and a welcoming atmosphere that encouraged return visits and positive word-of-mouth.
- Collaborated closely with front- and back-of-house teams to ensure seamless service flow, optimize efficiency during peak hours, and uphold a consistently elevated guest experience.
Director of Operations & Compliance
GS Labs
01.2021 - 03.2021
- Directed multi-department operations during the COVID-19 pandemic for GS Labs, overseeing administration, nursing, laboratory, and management teams to ensure seamless execution of high-volume testing services.
- Ensured strict adherence to local, state, and federal regulatory requirements, successfully implementing compliance protocols and maintaining readiness for audits and inspections with zero major deficiencies.
- Led the development and execution of operational and safety procedures, optimizing workflow efficiency while upholding the highest standards of patient care, data accuracy, and biohazard safety.
- Successfully fulfilled and exceeded all contract objectives, delivering on-time, compliant, and high-quality operations while maintaining team performance, accountability, and service excellence under crisis conditions.
General Manager- The Goat
Lifestyle Communities
10.2019 - 01.2021
- Hired to revitalize and reposition the Riversouth location of The Goat, reestablishing operational standards, elevating service quality, and implementing structured systems that restored brand consistency and performance.
- Led cross-functional collaboration with vertically integrated amenities—including residential communities, fitness facilities, and on-site concepts—to drive traffic, increase resident engagement, and create a cohesive lifestyle-driven guest experience.
- Directed operations through the challenges of the COVID-19 pandemic, successfully managing labor and cost controls while maintaining service excellence, team stability, and consistent revenue performance under unprecedented conditions.
- Built and inspired a high-performing management team and staff culture, fostering strong community connections, local partnerships, and guest loyalty—transforming the location into a vibrant neighborhood hub.
Director of Catering
Sunrise Memphis
04.2019 - 10.2019
- Built the catering department from the ground up, developing scalable systems, menus, pricing structures, and operational workflows—transforming a non-existent program into a high-performing, revenue-generating business unit.
- Established strategic partnerships with local vendors, businesses, and organizations—including St. Jude Children's Research Hospital—to expand community engagement, increase brand visibility, and successfully execute large-scale fundraising and corporate events.
- Led end-to-end event planning and execution with a strong focus on detail, client experience, and customization—consistently delivering high-quality service that drove repeat business, referrals, and long-term client relationships.
- Implemented customer-focused service standards and team training programs, cultivating a culture of excellence, accountability, and hospitality while optimizing operational efficiency and maximizing profitability.
Operations Manager
Sports & Social
01.2019 - 04.2019
- Led a full-scale operational revitalization of the venue, redesigning service workflows, staffing models, and guest experience standards—resulting in improved efficiency, stronger team accountability, and a measurable increase in customer satisfaction and repeat business.
- Spearheaded revenue growth initiatives by optimizing floor layouts, enhancing VIP and event offerings, and implementing upselling strategies—driving significant gains in per-guest spend and overall profitability during a critical brand turnaround phase.
- Played a key leadership role during high-profile events, including Super Bowl LIII (2019), successfully executing large-scale operations for premium clientele and managing logistics for exclusive experiences such as Shaquille O’Neal’s Super Bowl event—demonstrating excellence under pressure.
- Rebuilt and mentored a high-performing hospitality team, establishing training programs and service standards that elevated professionalism, improved retention, and ensured a consistently elevated, guest-first environment aligned with brand vision.
Remote Bookeeper
TrueEye Experts
11.2022 - 11.2023
- Partnered directly with the CFO to manage comprehensive financial records, ensuring accuracy, compliance, and streamlined reporting.
- Oversaw accounts payable and receivable, optimizing billing and collections to maintain consistent cash flow.
- Conducted regular bank and account reconciliations, resolving discrepancies and safeguarding financial integrity.
- Assisted with budget preparation and produced clear, actionable financial reports to support strategic decision-making.
General Manager
Pies & Pints
11.2014 - 01.2019
- Rapidly promoted from Server to Front of House Manager within one year, recognized for strong leadership, operational excellence, and the ability to elevate team performance in a fast-paced environment.
- Played an integral role in launching a new location in a southern market, overseeing pre-opening logistics, staff training, and service execution to ensure a smooth and successful market entry.
- Advanced to General Manager, driving operational consistency, implementing effective labor and cost controls, and executing strategic initiatives that increased revenue and established the location as a top-performing unit.
- Cultivated a high-performing, guest-focused culture by leveraging strong interpersonal skills, building team engagement, and delivering exceptional service experiences that strengthened customer loyalty and brand reputation.
Owner
TeaLightsCo. LLC
01.2023 - Current
- Our company specializes in creating unique scents inspired by aromatherapy, relaxation, and well-being. With a commitment to quality, sustainability, and craftsmanship, TeaLightsCo has become a trusted name in the candle industry.
- Implemented successful marketing strategies that tripled online sales within the first year of operation as owner of TeaLightsCo.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH11-2024
Business Administration
Wright State University
01-2009
Skills
- Strategic Planning & Execution
- Financial Acumen
- Process Improvement
- Critical Analysis
- Adaptability
- Communication & Interpersonal Skills
- Attention to Detail
- Client Relationship Management
- Risk Mitigation
- Team Collaboration
Timeline
Owner Relations Manager
30a Escapes
07.2023 - 08.2024
Owner
TeaLightsCo. LLC
01.2023 - Current
Remote Bookeeper
TrueEye Experts
11.2022 - 11.2023
Bartender
Amici 30A Italian Kitchen
03.2021 - 06.2024
Director of Operations & Compliance
GS Labs
01.2021 - 03.2021
General Manager- The Goat
Lifestyle Communities
10.2019 - 01.2021
Director of Catering
Sunrise Memphis
04.2019 - 10.2019
Operations Manager
Sports & Social
01.2019 - 04.2019
General Manager
Pies & Pints
11.2014 - 01.2019
Business Administration
Wright State University
Bachelor of Science - Health Information Management
Southern New Hampshire University