Elena Foster
Ruskin
Summary
Dynamic administrative professional with a proven track record of enhancing operational efficiency and delivering impactful staff training while expertly navigating EHR systems. Skilled in problem-solving and cultivating strong patient relationships to ensure the delivery of high-quality care and satisfaction. Well-versed in effective communication and team building, with a solid foundation in medical terminology and scheduling. Prepared to contribute 7 years of relevant experience to drive success within the organization.
Overview
4
4
years of professional experience
Work History
Referrals/Authorizations & Float
Apollo Pain Management
07.2025 - Current
- Scan and accurately upload provider order sets from the previous day into the correct patient charts.
- Maintain detailed tracking of high-end procedures, surgery center cases, and in-office procedures using Excel for scheduling and reporting.
- Coordinate pre-surgical requirements by informing patients when to discontinue blood thinners and ensuring all necessary documentation (labs, EKGs, psychological clearances, etc.) is completed and submitted.
- Complete booking sheets and verify CPT and ICD-10 codes for accuracy prior to authorization submission.
- Monitor and update patient authorizations, ensuring renewals before expiration.
- Assist Veterans Affairs (VA) patients by preparing and submitting RFS forms, verifying alignment with SEOC and Community Care requirements, and coordinating with VA MSAs or case managers to obtain required documentation.
- Support front-desk operations by checking patients in and out, verifying IDs and insurance cards, and collecting the last four digits of SSNs for VA and TRICARE patients.
- Process payments, record them within the system, and reconcile the EBO report at the end of each day.
- Provide flexible support across departments to ensure efficient patient flow and excellent customer service.
Supervisor
Pinellas Pain and Palliative Care
10.2023 - 06.2025
- Oversaw daily operations of a pain management clinic, ensuring compliance with healthcare regulations and standards.
- Educated patients and their families on pain management techniques and available resources.
- Utilized electronic health record systems to document patient interactions and treatment outcomes.
- Provided exceptional customer service in a high-volume office, resolving patient inquiries efficiently.
- Managed patient scheduling and appointment confirmations using electronic medical records systems.
- Utilized conflict resolution skills to handle challenging patient interactions empathetically.
- Established rapport with clients, vendors, suppliers, ensuring strong relationships were maintained.
- Developed and implemented office policies and procedures to improve workflow.
- Managed daily office operations and coordinated administrative staff to ensure efficiency.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
Patient Contact Center Agent
Experis Northern Light
07.2023 - 10.2023
- Navigated multiple computer applications while conversing with customers.
- Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
- Scheduled appointments for patients based on provider availability and patient preferences using Cerner.
- Collaborated with other departments to resolve any registration or scheduling issues that arose.
- Escalated complex situations or complaints to management for resolution as appropriate.
- Facilitated communication between patients, providers, and other staff members as needed.
Medical Receptionist
Pediatric Associates
03.2023 - 07.2023
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Gathered information from patients, processed registration paperwork and collected payments.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Utilized electronic medical records systems to document patient visits and update relevant information.
Office Manager
St. Petersburg Pain & Urgent Care
03.2022 - 01.2023
- Obtained accurate clinical, demographic and financial information to schedule patients.
- Managed and organized 3 doctors' schedules with approximately 15-25 patients per doctor.
- Greeted patients, answered telephone calls, and interacted with patients to enhance the customer's experience.
- Pulled, controlled and filed patient's charts to facilitate the availability of timely medical information.
- Scheduled and pre-registered patients following established policies and procedures to ensure accuracy.
- Followed organizational policies and procedures that supported job responsibilities to work across multiple departments.
Education
High School Diploma -
Ridgewood High School
Skills
- Critical analysis
- Software proficiency
- Customer engagement
- Achievement-focused
- Proficient in medical terminology
- Efficient appointment management
- Efficient data entry
- Insurance eligibility verification
- EHR system administration
- Telecommunications support expertise
- Effective conflict resolution
- Healthcare office management
LANGUAGE
English Fluent
Interests
I enjoy helping others and giving back to the community., Youth Development Programs, Personal Development and Self-Improvement
Timeline
Referrals/Authorizations & Float
Apollo Pain Management
07.2025 - Current
Supervisor
Pinellas Pain and Palliative Care
10.2023 - 06.2025
Patient Contact Center Agent
Experis Northern Light
07.2023 - 10.2023
Medical Receptionist
Pediatric Associates
03.2023 - 07.2023
Office Manager
St. Petersburg Pain & Urgent Care
03.2022 - 01.2023
High School Diploma -
Ridgewood High School