Elena Freitas
Middleboro,MA
Summary
Dynamic Operations Supervisor at Blue Social Empowerment Autism Services with expertise in workflow optimization and staff supervision. Enhanced team productivity through effective coaching and streamlined onboarding processes. Known for fostering strong client relationships and utilizing performance monitoring to drive operational success. Committed to creating a positive work environment and achieving impactful outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Blue Social Empowerment Autism Services
07.2023 - Current
- Managed daily operations with clients and staff for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with team members and clients to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing support, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Streamlined new hire onboarding process by preparing orientation materials, scheduling training sessions, and managing paperwork for faster integration into the workforce.
- Worked closely with office-based team members to manage schedules and records.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
Cluster Coordinator/Behavior Technician
Stepping Stones Group
04.2016 - 06.2023
- Coordinated cross-functional teams to maximize efficiency and achieve project milestones.
- Mentored junior team members, aiding their professional growth and enhancing overall team performance.
- Fostered a positive work environment through regular team-building activities and open communication channels.
- Entered data, generated reports, and produced tracking documents.
- Coordinated and scheduled meetings and appointments.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs in home and in center.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Cashier
Hannaford Supermarket
10.2016 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Special Ed Aide
Middleboro Public Schools
06.2016 - 08.2016
- Assisted in the implementation of behavior management plans, resulting in improved student conduct.
- Managed time efficiently by prioritizing tasks according to individual student needs while maintaining flexibility for unforeseen circumstances or changes in schedules.
- Utilized assistive technology tools to enhance accessibility and promote inclusive learning experiences for all students.
- Established a positive and nurturing learning environment, fostering trust and rapport with students.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Middleboro High School
Middleboro, MA06-2020
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Inventory coordination
- Workflow optimization
- Compliance management
- Friendly, positive attitude
- Time management
- Computer skills
Certification
- Safety Care Trainer Training - 9/4/2024-9/4/2025
- CPR Training - August 2023-August 2025
Timeline
Operations Supervisor
Blue Social Empowerment Autism Services
07.2023 - Current
Cashier
Hannaford Supermarket
10.2016 - 04.2021
Special Ed Aide
Middleboro Public Schools
06.2016 - 08.2016
Cluster Coordinator/Behavior Technician
Stepping Stones Group
04.2016 - 06.2023
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Middleboro High School
Similar Profiles
Trudie TarpleyTrudie Tarpley
Senior Regional Recruiter at Center For Social Dynamics (CSD Autism Services)Senior Regional Recruiter at Center For Social Dynamics (CSD Autism Services)
Azry Hakim Bin AzlanAzry Hakim Bin Azlan
Assistant Secretary at Self-Empowerment and Social ResponsibilityAssistant Secretary at Self-Empowerment and Social Responsibility
ANUREETA SHARMAANUREETA SHARMA
Legal Consultant (Policy) at Ministry of Social Justice and EmpowermentLegal Consultant (Policy) at Ministry of Social Justice and Empowerment