Elena Gallegos
Pasco,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Amentum
Pueblo, Colorado
11.2022 - 01.2024
- Achieved a safe work environment through proactive safety measures and vigilant monitoring of team practices. Enhanced procedural compliance, contributing to overall operational integrity.
- Supported pre-entry meetings in toxic areas by providing essential safety information and guidelines.
- Assisted DPE entrants in navigating toxic environments to ensure effective maintenance and waste disposal operations.
- Performed comprehensive assessments of SCBA packs through Drager 5000 machine, focusing on functionality and compliance with safety regulations.
- Documented all necessary logbook entries and associated paperwork to facilitate efficient record-keeping and operational transparency.
- Assisted in emergency response protocols for Level A suit wearers, maintaining readiness for medical incidents in hazardous zones.
- Oversaw the fitting of DPE suits and PPE for entrants, prioritizing safety against mustard agent exposure.
- Voluntary Protection Program (VPP) Facility.
- Performed cleaning procedures on toxic air hoses to maintain operational integrity and prevent contamination.
House Cleaner
Cleaning Maid Easy
Pueblo, Colorado
08.2016 - 11.2022
- Coordinated multiple heavy cleaning initiatives weekly, ensuring client satisfaction through effective communication and solution identification.
- Achieved a pristine environment by executing thorough vacuuming, mopping, glass cleaning, and wall scrubbing, contributing to overall cleanliness and hygiene.
- Designed and implemented customized organization systems for furniture and storage in kitchens and living environments, ensuring alignment with client preferences.
- Assessed material types to identify effective cleaning solutions and established safety guidelines to prevent damage to surfaces, floors, and walls.
- Developed and maintained a self-employed house cleaning business, focusing on personalized service and attention to detail.
Packer
Target Warehouse
Pueblo Colorado
01.2015 - 08.2016
- Oversaw order fulfillment by organizing inventory into shipping containers and preparing for dispatch.
- Streamlined order assembly processes to enhance shipping efficiency and accuracy.
- Performed detailed assessments of crates and packaging to uphold quality standards for safe shipment.
- Monitored and verified packing processes for all packages to guarantee timely delivery and customer satisfaction.
- Picked and packaged over 1000 items a day.
Resolution Supervisor
RMS
Pueblo, Colorado
06.2011 - 01.2015
- Led resolution teams to enhance customer satisfaction and streamline complaint handling processes.
- Developed training materials to improve staff efficiency and ensure consistent service delivery.
- Executed payment processing to ensure timely transactions.
- Performed data entry tasks to support efficient record-keeping and information retrieval.
- Executed troubleshooting procedures for mobile devices to ensure optimal functionality.
- Implemented de-escalation strategies to address and mitigate concerns of irate callers, ensuring a positive customer experience.
Customer Service/Data Entry Representative
Convergys
Pueblo, Colorado
11.2008 - 06.2011
- Processed high volumes of data entries with precision and attention to detail.
- Ensured compliance with industry regulations by following strict guidelines when handling sensitive information.
- Managed payment processing workflows to maintain financial accuracy and efficiency.
- Achieved significant sales increases through targeted customer outreach and relationship building. Drove team performance by implementing best practices in sales techniques. Cultivated a positive shopping experience that resulted in repeat business.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
Education
High School Diploma -
Pueblo Community College
Pueblo, Colorado12-2005
Skills
- Specialized knowledge in chemical demilitarization processes
- Effective team leadership
- Proficient in computer applications
- Attentive listening
- Service excellence
- Effective team collaboration
- Flexible problem-solving
- Strong organizational skills
- Detail-oriented data management
- Analytical problem solving
- Operational efficiency
Certification
- Certified High Hazard Safety
- DPE Backup Certification
- Toxic Area Training Certification
- ESA DPE Radio Technician Certification
- ESA Tender Certification
- Operations Support Certification
- First Aid & CPR Certification
- Environmental Compliance Awareness
- HAZWOPER 1: First Responder Operations Level Training
- Confined Space (Operations) Training
- Dynamics Of Heat Stress Training
- Environmental Compliance Awareness Training
- Fall Protection (Operations) Training
- Storing, Using and Handling Compressed Gasses Training
Timeline
Operations Support Specialist
Amentum
11.2022 - 01.2024
House Cleaner
Cleaning Maid Easy
08.2016 - 11.2022
Packer
Target Warehouse
01.2015 - 08.2016
Resolution Supervisor
RMS
06.2011 - 01.2015
Customer Service/Data Entry Representative
Convergys
11.2008 - 06.2011
High School Diploma -
Pueblo Community College