Elena Garcia

• Promote the Ace club and its benefits to guests

• Enroll and issue club card for new or existing members

• Provide clear communication of special events, promotions, and amenities available to guest

• Maintain professionalism while managing sensitive issues and providing thoughtful resolutions.

• Followed safety regulations to maintain safe work environment.
• Sort, scan, load, and unloading packages in a fast paced environment .
• Used hand held scanners and physical logs to scan and label packages.
• Alert supervisors and coworkers of hazards and other issues for quick resolutions.
• Prepared pallets of boxes for easy transportation to van lines.
• Proved successful working within tight deadlines and a fast-paced environment.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
• Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
• Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
• Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
• Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.
• Assisted in the training of new bistro servers, sharing valuable experience and effective techniques for providing exceptional service.
• Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
• Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
• Answered customers' questions, recommended items, and recorded order information.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.