Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Parker

Lenoir,NC

Summary

Dynamic Players Club Representative at Catawba Two Kings Casino, adept at enhancing customer loyalty through exceptional relationship management and effective communication. Expert in membership processing and promotional strategies, consistently resolving guest issues to elevate satisfaction and engagement. Committed to continuous improvement and fostering a high-energy environment for both guests and team members.

Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

1
1
year of professional experience

Work History

Players Club Representative

Catawba Two Kings Casino
Kings Mountain, NC
08.2024 - Current
  • Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.
  • Processed guest memberships, verified the accuracy of information, and updated records accordingly.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Developed positive relationships with customers through excellent interpersonal skills in order to increase loyalty among players.
  • Explained rules, regulations, and procedures to new members regarding usage of their club cards.

Education

CNA1 - Nursing Education

Caldwell Community College And Technical Institute
Hudson, NC
04-2024

Cosmetology - Cosmetology

Mayland Community College
Spruce Pine, NC
06-2014

Skills

  • Membership processing
  • Customer engagement
  • Database management
  • Promotional strategies
  • Regulatory compliance
  • Customer relationship management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Teamwork and collaboration
  • High-energy attitude
  • Continuous improvement
  • Problem-solving skills
  • Decision-making
  • Computer skills
  • Administrative and office support
  • Teamwork skills

Timeline

Players Club Representative

Catawba Two Kings Casino
08.2024 - Current

CNA1 - Nursing Education

Caldwell Community College And Technical Institute

Cosmetology - Cosmetology

Mayland Community College
Jessica Parker