Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Kessler

Orlando

Summary

As a customer service oriented individual I exemplify strong leadership and relationship-building skills. I am a people person and enjoy providing the best service to guests. With any task I am asked to complete I do so with the best of my ability. I am reliable, helpful, and creative in any position I take on.

Overview

18
18
years of professional experience

Work History

Sales Representative- Disney Vacation Club Guide

Disney Vacation Club
Orlando
03.2021 - 05.2025
  • Conducted interactive, personalized presentations in indoor and outdoor showroom settings, or via phone/video chat to showcase the benefits of DVC.
  • Sold vacation ownership memberships to Disney guests.
  • Booked sales tours for Disney guests during their vacation to enhance their experience and promote DVC offerings.
  • Engaged proactively with guests at discovery desks, open houses, and welcome centers to generate interest, capture contact information, and secure tour bookings.
  • Guided prospects through the decision-making process confidently while maintaining Disney brand integrity.
  • Continued to foster relationship with Disney Vacation Club members and sell additional points (add-ons) to their membership.
  • Managed pipeline by cultivating leads, maintaining client relationships, and following up.
  • Maintained current real estate license to ensure compliance with industry regulations and uphold DVC standards.

Server

Wolfgang Puck
Orlando
04.2020 - 03.2021
  • Provided exceptional service to guests.
  • Greeted and Communicated with customers regarding orders, comments, and complaints.
  • Served food to guests while coordinating with kitchen team to ensure timely and accurate preparation.
  • Accepted payment from guests, and made change as necessary.
  • Answered telephone calls and responded to inquiries.
  • Assisted diners with seating arrangements.
  • Cleaned and organized dining and service areas to maintain a welcoming environment for guests.

Restaurant Owner and Chef

A&M Factory
Malvern
03.2018 - 03.2020
  • Incorporated, leased, renovated, designed, furnished, decorated and ran a high quality, healthy restaurant in Malvern, PA.
  • Executed targeted marketing campaigns that increased restaurant visibility and attracted new customers.
  • Provided exceptional service to guests.
  • Communicated with employees and maintained efficiency.
  • Created a delicious healthy menu that was extremely popular with guests.
  • Operated and maintained a clean, safe work space.
  • Managed social media accounts
  • Cooked and plated food for guests.
  • Oversaw financial operations to maintain budget and profitability.
  • Cultivated strong community relationships by delivering quality food and engaging in local events.
  • Managed and trained staff to ensure high service standards and foster a collaborative team environment.

Server

Anthony's Coal Fired Pizza
Exton
02.2015 - 03.2018
  • Provided exceptional service to guests.
  • Greeted and communicated with customers to address orders, comments, and complaints, enhancing overall dining experience.
  • Served food to guests and communicated with kitchen team members to ensure food was prepared on time and correctly.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service standards.
  • Upsold daily specials to enhance guest dining experience effectively.
  • Resolved customer complaints promptly to ensure satisfaction during meals.

Server

Dexter's of Windermere
Windermere
02.2014 - 02.2015
  • Provided exceptional service to guests.
  • Greeted and communicated with customers to address orders, comments, and complaints, enhancing overall dining experience.
  • Served food to guests and communicated with kitchen team members to ensure food was prepared on time and correctly.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service standards.
  • Upsold daily specials to enhance guest dining experience effectively.
  • Resolved customer complaints promptly to ensure satisfaction during meals.

Server

Yak and Yeti
Lake Buena Vista
02.2013 - 05.2014
  • Provided exceptional service to guests.
  • Greeted and communicated with guests to address orders, comments, and complaints, enhancing overall guest satisfaction.
  • Served food to guests while coordinating with kitchen team to ensure timely and accurate meal preparation.
  • Accepted payment from guests, and made change as necessary.
  • Assisted diners with seating arrangements.
  • Cleaned and organized eating, service, kitchen, bar, and work areas.
  • Enhanced guest experiences at Disney's Animal Kingdom by actively ensuring their satisfaction throughout their visit.

Server

Paradiso37
Lake Buena Vista
11.2012 - 05.2014
  • Provided exceptional service to guests.
  • Greeted and Communicated with guests regarding orders, comments, and complaints.
  • Served food to guests and communicated with kitchen team members to ensure food was prepared on time and correctly.
  • Accepted payment from guests, and made change as necessary.
  • Answered telephone calls and responded to inquiries.
  • Facilitated seating arrangements for diners during peak hours.
  • Cleaned and organized eating, service, kitchen, bar, and work areas.
  • Served guests at Downtown Disney, ensuring a memorable experience in a busy location.

Castle Crew

Orlando Magic
Orlando
12.2011 - 05.2014
  • Managed age and height limits for STUFF's Magic Castle, ensuring a safe and interactive environment for children.
  • Interacted with children, passed out giveaway items, and assisted with creating Magic signs.
  • Explained proper equipment use and monitored children in STUFF's Magic Castle, further enhancing safety.
  • Designed and facilitated games and contests, creating engaging experiences for children at STUFF's Magic Castle.

Quick Service Food and Beverage

Walt Disney World Resort
Orlando
03.2012 - 08.2013
  • Provide exceptional service to guests by delivering food efficiently and safely.
  • Greeted guests and addressed orders, comments, and complaints to enhance customer satisfaction.
  • Continuously communicated with guests regarding their order.
  • Served food to guests while coordinating with kitchen team to ensure timely and accurate meal delivery.
  • Accepted payment from guests, and made change as necessary.
  • Answered guests' questions and provided assistance to enhance overall guest experience.
  • Cleaned and organized work areas to maintain a tidy environment.
  • Stocked necessary items on the counter and in the kitchen to support daily operations.

Server

Anthony's Coal Fired Pizza
Wayne
08.2008 - 08.2011
  • Provided exceptional service to guests.
  • Greeted and communicated with guests to address orders, comments, and complaints, enhancing overall guest experience.
  • Served food to guests while coordinating with kitchen team to ensure timely and accurate meal preparation.
  • Accepted payment from guests, and made change as necessary.
  • Answered telephone calls and responded to inquiries.
  • Assisted diners with seating arrangements.
  • Maintained cleanliness and organization of dining and service areas.

Nanny

Nancy Harris
Chester Springs
07.2007 - 08.2010
  • Supervised child, ensured safety, and facilitated enjoyable activities.
  • Prepared lunch and organized creative activities.
  • Safely drove child to auditions, practices, school events, and other public places.
  • Monitored child and friends' well-being to promote a safe and engaging environment.
  • Ensured the child's safety in large public places.
  • Performed household chores, maintaining cleanliness and a welcoming space for the child.
  • Cared for two dogs that needed routine walks, food, and affection.

Server

Bob Evans
Exton
08.2008 - 02.2009
  • Provided exceptional service to guests.
  • Greeted and Communicated with guests regarding orders, comments, and complaints.
  • Served food to guests while coordinating with kitchen team to ensure timely and accurate preparation.
  • Accepted payment from guests, and made change as necessary.
  • Answered telephone calls and responded to inquiries.
  • Assisted diners with seating.
  • Cleaned and organized dining and service areas to maintain cleanliness and efficiency during service.

Education

2013 - Hospitality and Nutrition

Valencia College
Orlando, FL, United States
01-2013

High School Diploma -

Bishop Shanahan High School
Downingtown, PA, United States
01-2011

Skills

  • Customer Relationship Building
  • Client focus
  • Customer Service
  • Travel Enthusiasm
  • Restaurant Experience
  • Hotel Experience
  • Adaptability in fast-paced environments
  • Multitasking
  • Problem Solving
  • Clear Communication
  • Active Listening
  • Accuracy
  • Basic Math Calculations
  • Following Instructions
  • Team Orientation

Timeline

Sales Representative- Disney Vacation Club Guide

Disney Vacation Club
03.2021 - 05.2025

Server

Wolfgang Puck
04.2020 - 03.2021

Restaurant Owner and Chef

A&M Factory
03.2018 - 03.2020

Server

Anthony's Coal Fired Pizza
02.2015 - 03.2018

Server

Dexter's of Windermere
02.2014 - 02.2015

Server

Yak and Yeti
02.2013 - 05.2014

Server

Paradiso37
11.2012 - 05.2014

Quick Service Food and Beverage

Walt Disney World Resort
03.2012 - 08.2013

Castle Crew

Orlando Magic
12.2011 - 05.2014

Server

Anthony's Coal Fired Pizza
08.2008 - 08.2011

Server

Bob Evans
08.2008 - 02.2009

Nanny

Nancy Harris
07.2007 - 08.2010

2013 - Hospitality and Nutrition

Valencia College

High School Diploma -

Bishop Shanahan High School
Ashley Kessler