Ashley Kessler
Orlando
Summary
As a customer service oriented individual I exemplify strong leadership and relationship-building skills. I am a people person and enjoy providing the best service to guests. With any task I am asked to complete I do so with the best of my ability. I am reliable, helpful, and creative in any position I take on.
Overview
18
18
years of professional experience
Work History
Sales Representative- Disney Vacation Club Guide
Disney Vacation Club
Orlando
03.2021 - 05.2025
- Conducted interactive, personalized presentations in indoor and outdoor showroom settings, or via phone/video chat to showcase the benefits of DVC.
- Sold vacation ownership memberships to Disney guests.
- Booked sales tours for Disney guests during their vacation to enhance their experience and promote DVC offerings.
- Engaged proactively with guests at discovery desks, open houses, and welcome centers to generate interest, capture contact information, and secure tour bookings.
- Guided prospects through the decision-making process confidently while maintaining Disney brand integrity.
- Continued to foster relationship with Disney Vacation Club members and sell additional points (add-ons) to their membership.
- Managed pipeline by cultivating leads, maintaining client relationships, and following up.
- Maintained current real estate license to ensure compliance with industry regulations and uphold DVC standards.
Server
Wolfgang Puck
Orlando
04.2020 - 03.2021
- Provided exceptional service to guests.
- Greeted and Communicated with customers regarding orders, comments, and complaints.
- Served food to guests while coordinating with kitchen team to ensure timely and accurate preparation.
- Accepted payment from guests, and made change as necessary.
- Answered telephone calls and responded to inquiries.
- Assisted diners with seating arrangements.
- Cleaned and organized dining and service areas to maintain a welcoming environment for guests.
Restaurant Owner and Chef
A&M Factory
Malvern
03.2018 - 03.2020
- Incorporated, leased, renovated, designed, furnished, decorated and ran a high quality, healthy restaurant in Malvern, PA.
- Executed targeted marketing campaigns that increased restaurant visibility and attracted new customers.
- Provided exceptional service to guests.
- Communicated with employees and maintained efficiency.
- Created a delicious healthy menu that was extremely popular with guests.
- Operated and maintained a clean, safe work space.
- Managed social media accounts
- Cooked and plated food for guests.
- Oversaw financial operations to maintain budget and profitability.
- Cultivated strong community relationships by delivering quality food and engaging in local events.
- Managed and trained staff to ensure high service standards and foster a collaborative team environment.
Server
Anthony's Coal Fired Pizza
Exton
02.2015 - 03.2018
- Provided exceptional service to guests.
- Greeted and communicated with customers to address orders, comments, and complaints, enhancing overall dining experience.
- Served food to guests and communicated with kitchen team members to ensure food was prepared on time and correctly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Upsold daily specials to enhance guest dining experience effectively.
- Resolved customer complaints promptly to ensure satisfaction during meals.
Server
Dexter's of Windermere
Windermere
02.2014 - 02.2015
- Provided exceptional service to guests.
- Greeted and communicated with customers to address orders, comments, and complaints, enhancing overall dining experience.
- Served food to guests and communicated with kitchen team members to ensure food was prepared on time and correctly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service standards.
- Upsold daily specials to enhance guest dining experience effectively.
- Resolved customer complaints promptly to ensure satisfaction during meals.
Server
Yak and Yeti
Lake Buena Vista
02.2013 - 05.2014
- Provided exceptional service to guests.
- Greeted and communicated with guests to address orders, comments, and complaints, enhancing overall guest satisfaction.
- Served food to guests while coordinating with kitchen team to ensure timely and accurate meal preparation.
- Accepted payment from guests, and made change as necessary.
- Assisted diners with seating arrangements.
- Cleaned and organized eating, service, kitchen, bar, and work areas.
- Enhanced guest experiences at Disney's Animal Kingdom by actively ensuring their satisfaction throughout their visit.
Server
Paradiso37
Lake Buena Vista
11.2012 - 05.2014
- Provided exceptional service to guests.
- Greeted and Communicated with guests regarding orders, comments, and complaints.
- Served food to guests and communicated with kitchen team members to ensure food was prepared on time and correctly.
- Accepted payment from guests, and made change as necessary.
- Answered telephone calls and responded to inquiries.
- Facilitated seating arrangements for diners during peak hours.
- Cleaned and organized eating, service, kitchen, bar, and work areas.
- Served guests at Downtown Disney, ensuring a memorable experience in a busy location.
Castle Crew
Orlando Magic
Orlando
12.2011 - 05.2014
- Managed age and height limits for STUFF's Magic Castle, ensuring a safe and interactive environment for children.
- Interacted with children, passed out giveaway items, and assisted with creating Magic signs.
- Explained proper equipment use and monitored children in STUFF's Magic Castle, further enhancing safety.
- Designed and facilitated games and contests, creating engaging experiences for children at STUFF's Magic Castle.
Quick Service Food and Beverage
Walt Disney World Resort
Orlando
03.2012 - 08.2013
- Provide exceptional service to guests by delivering food efficiently and safely.
- Greeted guests and addressed orders, comments, and complaints to enhance customer satisfaction.
- Continuously communicated with guests regarding their order.
- Served food to guests while coordinating with kitchen team to ensure timely and accurate meal delivery.
- Accepted payment from guests, and made change as necessary.
- Answered guests' questions and provided assistance to enhance overall guest experience.
- Cleaned and organized work areas to maintain a tidy environment.
- Stocked necessary items on the counter and in the kitchen to support daily operations.
Server
Anthony's Coal Fired Pizza
Wayne
08.2008 - 08.2011
- Provided exceptional service to guests.
- Greeted and communicated with guests to address orders, comments, and complaints, enhancing overall guest experience.
- Served food to guests while coordinating with kitchen team to ensure timely and accurate meal preparation.
- Accepted payment from guests, and made change as necessary.
- Answered telephone calls and responded to inquiries.
- Assisted diners with seating arrangements.
- Maintained cleanliness and organization of dining and service areas.
Nanny
Nancy Harris
Chester Springs
07.2007 - 08.2010
- Supervised child, ensured safety, and facilitated enjoyable activities.
- Prepared lunch and organized creative activities.
- Safely drove child to auditions, practices, school events, and other public places.
- Monitored child and friends' well-being to promote a safe and engaging environment.
- Ensured the child's safety in large public places.
- Performed household chores, maintaining cleanliness and a welcoming space for the child.
- Cared for two dogs that needed routine walks, food, and affection.
Server
Bob Evans
Exton
08.2008 - 02.2009
- Provided exceptional service to guests.
- Greeted and Communicated with guests regarding orders, comments, and complaints.
- Served food to guests while coordinating with kitchen team to ensure timely and accurate preparation.
- Accepted payment from guests, and made change as necessary.
- Answered telephone calls and responded to inquiries.
- Assisted diners with seating.
- Cleaned and organized dining and service areas to maintain cleanliness and efficiency during service.
Education
2013 - Hospitality and Nutrition
Valencia College
Orlando, FL, United States01-2013
High School Diploma -
Bishop Shanahan High School
Downingtown, PA, United States01-2011
Skills
- Customer Relationship Building
- Client focus
- Customer Service
- Travel Enthusiasm
- Restaurant Experience
- Hotel Experience
- Adaptability in fast-paced environments
- Multitasking
- Problem Solving
- Clear Communication
- Active Listening
- Accuracy
- Basic Math Calculations
- Following Instructions
- Team Orientation
Timeline
Sales Representative- Disney Vacation Club Guide
Disney Vacation Club
03.2021 - 05.2025
Server
Wolfgang Puck
04.2020 - 03.2021
Restaurant Owner and Chef
A&M Factory
03.2018 - 03.2020
Server
Anthony's Coal Fired Pizza
02.2015 - 03.2018
Server
Dexter's of Windermere
02.2014 - 02.2015
Server
Yak and Yeti
02.2013 - 05.2014
Server
Paradiso37
11.2012 - 05.2014
Quick Service Food and Beverage
Walt Disney World Resort
03.2012 - 08.2013
Castle Crew
Orlando Magic
12.2011 - 05.2014
Server
Anthony's Coal Fired Pizza
08.2008 - 08.2011
Server
Bob Evans
08.2008 - 02.2009
Nanny
Nancy Harris
07.2007 - 08.2010
2013 - Hospitality and Nutrition
Valencia College
High School Diploma -
Bishop Shanahan High School