- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, and Procreate
- Digital Art and Animation
- Crafting and DIY Projects
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Food Tourism
- Historical Exploration
- Video Gaming
- Light Coding
Open To Work
Napuaonalani Keopuhiwa
Disney Vacation Club Associate
'Ewa Beach,HI
Quote
If you can dream it, you can do it.
Walt Disney
Summary
Dynamic professional with a goal-oriented mindset and proven sales proficiency at the Disney Vacation Club with The Walt Disney Company. Enhanced member satisfaction through exceptional customer service and relationship building, contributing to increased revenue. Skilled in data entry and problem-solving, I thrive in collaborative environments, ensuring efficient operations and memorable experiences for clients and team members alike.
Overview
10
10
years of professional experience
Work History
Disney Vacation Club Associate
The Walt Disney Company
08.2022 - Current
- Required to provide all levels of service and perform tasks related to the sales process and overall Guest experience.
- Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club sales center operations and Guest interactions.
- Maintain show readiness at all scheduled locations, including the sanitation of all collateral items.
- Explain and invite Members to learn more about Disney Vacation Club, exploring the available paths.
- Support Sales Activity pre-arrival and in-market through virtual and face-to-face interactions, including phone work.
- Field inbound calls from Guests related to questions about a previous interaction and scheduling or canceling an appointment with a Disney Vacation Club Guide.
- Generate leads from all Members and Guests to support the Sales process.
- Enhance the Disney Vacation Club Member experience at home through various tactics, including outbound phone calls. These calls will invite Members to special events, establish you as a resource for Members on property, and assist with RSVPs and questions about Member events and experiences, both virtually and on property.
- Coordinate Member and Guest vacation itinerary with exceptional follow-through and attention to detail.
- Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions.
- Cultivate, build, and maintain relationships with Disney Vacation Club Members and Guests.
- Help resolve Member and Guest concerns or issues.
- Provide approximately 30 daily Welcome Home calls to Members and extend assistance with their vacation itinerary.
- Ability to make operational decisions, including Member and Guest service recovery with minimal supervision. Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and Disney Vacation Club Membership privileges.
- Maintain a strong working relationship with the resort, vendors, and community partners.
- Ability to transport Members and Guests with the use of a Company vehicle upon request of a Leader.
Direct Service Worker
EasterSeals Hawaii
02.2016 - 07.2022
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep the care team updated.
- Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
- Supported clients in crises by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
- Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
- Guided patients to the restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
Kealakehe High School
Kailua-Kona, HI06.2008
Skills
- Goal-oriented mindset
- Cash handling expertise
- Sales proficiency
- Data entry
- Customer service
- Relationship building
- Customer engagement
- Teamwork and collaboration
- Problem-solving skills
- Outgoing personality
- Target audience identification
Interests
Languages
English
Native or Bilingual
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $100000/yrImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsTimeline
Disney Vacation Club Associate
The Walt Disney Company
08.2022 - Current
Direct Service Worker
EasterSeals Hawaii
02.2016 - 07.2022
High School Diploma -
Kealakehe High School
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