Kathleen Krinke
Orlando,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Disney Vacation Club Associate
Disney Vacation Club
07.2024 - Current
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Discussed ownership program with guests to prospect new clientele.
Vacation Planning Coordinator
Walt Disney World Resort
08.2023 - 07.2024
- Guided employees in handling difficult or complex problems.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
Trainer/ Assignor/ Seater
Walt Disney World Resort
07.2022 - 08.2023
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Parking Attendant
Walt Disney World Resort
09.2021 - 07.2022
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
Assistant Manager/ Server/ Hostess
TGI Fridays
06.2016 - 12.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05-2025
Associate of Science - Human Resource Management
Herkimer College
Herkimer, NY05-2021
Associate of Science - Early Childhood Special Education
SUNY Orange
Middletown, NY12-2018
Skills
Customer service
Staff training
Communication skills
Time management
Goal-oriented mindset
Team player attitude
Conflict resolution
Sales
Timeline
Disney Vacation Club Associate
Disney Vacation Club
07.2024 - Current
Vacation Planning Coordinator
Walt Disney World Resort
08.2023 - 07.2024
Trainer/ Assignor/ Seater
Walt Disney World Resort
07.2022 - 08.2023
Parking Attendant
Walt Disney World Resort
09.2021 - 07.2022
Assistant Manager/ Server/ Hostess
TGI Fridays
06.2016 - 12.2020
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Science - Human Resource Management
Herkimer College
Associate of Science - Early Childhood Special Education
SUNY Orange
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