Debbie Spiro
Orlando,FL
Summary
Proven top performer at Disney Vacation Club, adept in the Councilor sales approach and demonstrating exceptional guest service skills. Fluent in bilingual communication and proficient in multitasking, I excel in sales and compliance, with a track record of surpassing goals and fostering effective partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disney Vacation Club Associate
Disney Vacation Club
03.2022 - Current
- Resorts Team FY 23 Q3 and Q4; Global Sales Call Center FY 24 Q1, Q2, and Q3; Parks Team FY24 Q4 and FY25 Q1
- Top 20% DVCA Resorts team performer in FY23 Q3 and Top 15% DVCA Parks team performer FY25 Q1
- Sale experience using the Councilor sales approach; Discovering, Relating, Supporting, and Advocating
- Uses Microsoft and Windows technology: Teams, Outlook, and Salesforce MeRLIN
- Demonstrates strong Guest service skills
- Uses the art of persuasion to convince people to learn more about Disney Vacation Club
- Shows sales mindset with high in person and phone tour ratios with a proven track record of setting up leads for success
- Shows understanding of compliance and laws surrounding timeshare and telemarketing through experience with outbound calling for lead generation purposes
- Exemplifies growth mindset with the ever changing way of working practices throughout the years
Entertainment
Walt Disney World
Orlando, Florida
06.2016 - 03.2022
- Assists beloved Disney characters with daily tasks
- Working understanding of the Walt Disney World property, products and service including proficiency with the My Disney Experience app and a working basic knowledge of various ticket types
- Handles confidential information at multiple levels of the organization; specifically proven through the secrecy nature of character performing
- Collaborates with multiple lines of business in daily operations with demonstrated ability to develop effective partnerships
- Apply conflict resolution skills when situations come up, both onstage and backstage, through a delicate balance of self-driven integrity and partner resourcing
Public Affairs Intern
Noble Strategic Partners, Inc.
Austin, Texas
01.2015 - 05.2015
- In charge of lead acquisition for various business’s political needs
- Conducted grassroots campaign which involved research for lead and then cold calls for advocacy
- Made a minimum of 100 calls a day
Education
Bachelor of Arts - Communication, PR and Advertising Specialization
St. Edward’s University
Austin, Texas05.2016
Skills
- Bilingual
- Multitasking
- Strong written, verbal, and listening communication skills
- Phone etiquette and telemarketing skills
- Compliance training
- Sales proficiency
- Cash handling expertise
- Adaptability
- Credit card transactions
- Payment processing
- Problem-solving abilities
Certification
- Florida Real Estate Sales Associate since March 2023
Languages
English
Professional
Spanish
Professional
Timeline
Disney Vacation Club Associate
Disney Vacation Club
03.2022 - Current
Entertainment
Walt Disney World
06.2016 - 03.2022
Public Affairs Intern
Noble Strategic Partners, Inc.
01.2015 - 05.2015
Bachelor of Arts - Communication, PR and Advertising Specialization
St. Edward’s University
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