Paulina Martinez
Summary
Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills.Go-to person among fellow cast members, available to help and encourage. Seeking growth within DVC Family to leverage experience and skills for others' success.
Overview
20
20
years of professional experience
Work History
Disney Vacation Club Guide
Disney Vacation Club
05.2018 - Current
- Developed customer service and communication skills by providing personalized tour plans for customers.
- Organized and maintained detailed follow-up tasks on the sales force.
- Assisted guests in selecting the most suitable vacation package based on their budget, interests, needs, and preferences.
- Built personal relationships with guests to promote positive experiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Disney Vacation Club Associate and Guide Associate
Disney Vacation Club
02.2015 - 05.2018
- Daily guest interaction, providing basic information about Disney Vacation Club memberships, and providing
guests with tour appointments and transportation requests. - Conducted the introduction and overview of the Disney Vacation Club open house while reviewing all necessary topics and managing the flow of transitioning the guests to a guide to go over financing.
- Following Disney's four Keys when working on and off stage.
- Enhanced member experience by providing exceptional customer service and addressing their needs promptly.
- Played an integral role in helping the business achieve its financial goals through diligent tracking and reporting of club revenues and expenses.
Insurance Broker Consultant
ORR And Associates Insurance Services
02.2014 - 01.2015
- Evaluated client portfolios regularly to recommend adjustments as necessary.
- Identified areas where additional coverage is needed by customers and made recommendations accordingly.
- Achieved sales success through an informational, knowledgeable sales approach. Focus on costumer
satisfaction, striving to “educate” the consumer.
Vacation Planner
Disneyland Resort
02.2010 - 02.2011
- Assisted guest in the purchase of tickets and gift cards. Provided information on becoming annual pass holders.
- Learned and effectively perform Disney level of costumer service. Quickly learned the level and ethics the Disney Company has to offer.
- Provided detailed information on attractions, entertainment, special events, and accommodations available in the destination areas.
Agent
Aflac
07.2008 - 01.2010
- Opened and managed accounts, providing each with personalized customer service.
- Provided Open enrollment Group presentations in English and Spanish for my field office; most agents would not speak in group presentations, so I was invited to their accounts to assist.
- Effectively used all training on sales pitch, objections, and needs. Aflac is also a great company.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Real Estate Agent and Loan Officer
Pinnacle Lending Group
08.2005 - 03.2008
- Top sales agent in this company, provided sales guide approach from prequalifying to the purchase or sale of a home.
- Covered Spanish-speaking customers and referrals.
- Always worked with honesty and integrity and paid close attention to details, and active listener of customer needs.
- Negotiated, facilitated, and managed real estate transactions.
Education
Some College (No Degree) - Industrial Engineering
Universidad De Guadalajara Ciencias Exactas
Guadalajara Jalisco MexicoReal Estate Certification -
Licensed Real Estate Agent
CaliforniaSkills
- Fluent in Spanish
- Client interaction
- Customer relationship management
- Effective presentation delivery
- Effective problem resolution
- Engaging personality
- Strong leadership
- Exceptional communication
Timeline
Disney Vacation Club Guide
Disney Vacation Club
05.2018 - Current
Disney Vacation Club Associate and Guide Associate
Disney Vacation Club
02.2015 - 05.2018
Insurance Broker Consultant
ORR And Associates Insurance Services
02.2014 - 01.2015
Vacation Planner
Disneyland Resort
02.2010 - 02.2011
Agent
Aflac
07.2008 - 01.2010
Real Estate Agent and Loan Officer
Pinnacle Lending Group
08.2005 - 03.2008
Some College (No Degree) - Industrial Engineering
Universidad De Guadalajara Ciencias Exactas
Real Estate Certification -
Licensed Real Estate Agent
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