ELENA GOMEZ-RUIZ

• Assist customers with account, billing, plan, and service inquiries while documenting interactions in company systems.
• Review customer account information and update features, services, and account details as requested.
• Navigate multiple computer applications to research information, resolve concerns, and maintain accurate records.
• Explain account options and services while adhering to company policies, procedures, and quality standards.
• Handle customer information responsibly while maintaining professionalism and accuracy in a remote work environment.

• Perform patient testing and assist with vision-related diagnostic procedures as requested by providers.
• Capture diagnostic scans and accurately enter patient and test information into computer systems.
• Record and review measurements, including eye pressure, pupil responses, visual acuity, dilation, and K-readings.
• Work in the call center and front office to answer calls, assist patients, and schedule appointments.
• Enter and update patient information, appointment details, and other records as needed.
• Help coordinate patient visits by communicating scheduling information and responding to routine questions.
• Maintain accuracy and attention to detail while handling patient information, operating equipment, and supporting daily office operations.

• Worked in a manufacturing and fabrication environment, primarily with hydraulic components and carbon and mild steel.
• Performed TIG welding and some MIG welding on metal parts and assemblies.
• Cut, measured, prepared, and fitted pipe and metal components before welding.
• Operated pipe-cutting equipment, grinders, hand tools, and other shop equipment.
• Checked measurements, fit-up, weld quality, and finished components for accuracy.
• Followed workplace safety procedures and production expectations while working as part of a team.

• Processed customer transactions and handled cash, ensuring accuracy when receiving and distributing payments.
• Performed claims-related duties, including checking materials in and out, counting items, and tracking merchandise.
• Processed shipping and handling tasks, donations, markdowns, and discounts in accordance with company procedures.
• Assisted customers at the service desk with refunds, returns, and transaction-related concerns.
• Processed money transfers to other counties, cashed checks, and accepted payments for bills owed to other companies.
• Verified transaction amounts and handled financial transactions with accuracy and accountability.
• Responded to customer questions, resolved issues, and maintained professional service in a fast-paced environment.

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