Elena Grajales
Daytona Beach,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medicare Senior Benefits Specialist/ Bilingual
GoHealth
08.2021 - Current
- Provided guidance and solutions to inquiries regarding benefit options.
- Assisted with Medicare eligible clients with the appropriate next steps to be taken in their enrollment while detailing their options for Medicare and supplemental products.
- Placed outbound calls to providers and insurance carriers to intercede on the member’s behalf for issues that could not be resolved during the initial call.
- Exceeded Sales Targets, consistently meeting or exceeding sales goals by building strong relationships, applying effective sales techniques, and ensuring that every interaction added value for the customer
- Showcased Products, clearly communicated the benefits of our insurance offerings, addressing customer questions with confidence and delivering exceptional service throughout the process
- Maximizing Sales Potential: Leveraging company-provided leads to drive sales, consistently following up to move customers through the sales funnel and toward a successful close
- Complied with CMS standards while also understanding and adhering to CMS standards.
Property & Casualty Insurance Agent / Underwriter
Kemper / Infinity Insurance
07.2015 - 06.2021
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer orders in appropriate systems
- Follow all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Attend training sessions to develop appropriate skills and knowledge as required
- Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Travel Sales Associate
Royal Carribean Cruise Lines
12.2007 - 10.2012
- Excellent research, time management and problem resolution skills.
- Flexible and patient under pressure; ability to meet challenges in an ever-changing environment.
- Consulted with clients to recommend and sell a variety of products and services to meet needs while adding positive sales experience.
- Booked Cruise, Hotel, Air and Shore Excursions
- Several software apps ex: Oui, Sabre, RDP, MS Office, Boceris, Telegence
Catering and Convention Sales Manager
Fontainebleau Hilton & Resort
05.2003 - 10.2007
- Group Catering Sales 2.5 mil / Local Catering Sales 1.3 mil
- Responsible for developing yearly marketing plans to include action plans for all market segments.
- Successfully built a loyal base of clients and closely interacted with the Catering Director and banquet staff to ensure all events exceeded labor cost and goals.
Senior Catering Sales Manager
Key Biscayne Yacht Club
10.2000 - 09.2003
- Managed Sales and Marketing for Catering and standard operation procedures.
- Created and implemented new menu ideas for the Catering Department.
Education
Diploma - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Miami, FL02.2000
Skills
- Licensed insurance agent
- Professionalism and ethics
- Client retention
- Health insurance
- Revenue generation
Certification
2-40 / 2-20 License Present
Languages
Spanish
Full Professional
Timeline
Medicare Senior Benefits Specialist/ Bilingual
GoHealth
08.2021 - Current
Property & Casualty Insurance Agent / Underwriter
Kemper / Infinity Insurance
07.2015 - 06.2021
Travel Sales Associate
Royal Carribean Cruise Lines
12.2007 - 10.2012
Catering and Convention Sales Manager
Fontainebleau Hilton & Resort
05.2003 - 10.2007
Senior Catering Sales Manager
Key Biscayne Yacht Club
10.2000 - 09.2003
Diploma - Culinary Arts
Le Cordon Bleu College of Culinary Arts
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