Elena Hand
Tulsa,OK
Summary
Proven leader with a track record of enhancing efficiency and guest satisfaction at Genesis Health Clubs. Excelled in activity planning and schedule management, significantly improving the guest experience. Demonstrated initiative and empathy, fostering strong relationships with both Members and their children. Skilled in basic accounting and parent communication, ensuring meticulous attention to financial transactions and open, effective dialogue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk/Cafe
Genesis Health Clubs
08.2022 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
Kids Club Associate
Genesis Health Clubs
08.2022 - Current
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Created new and fun activities to drive enthusiasm for children.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
Private Nanny
Jackie Simms
05.2021 - 08.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
Education
High School Diploma -
Epic Charter Schools
Tulsa, OK05.2024
Skills
- Initiative-taking
- Basic accounting
- Telephone Etiquette
- Activity Planning
- Schedule Management
- Infant care experience
- Patience and Empathy
- Parent Communication
- Leadership Qualities
Certification
Food handlers permit
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Timeline
Front Desk/Cafe
Genesis Health Clubs
08.2022 - Current
Kids Club Associate
Genesis Health Clubs
08.2022 - Current
Private Nanny
Jackie Simms
05.2021 - 08.2022
High School Diploma -
Epic Charter Schools