Savannah Burnett
Pettigrew,AR
Summary
Self-motivated Guest Services Professional experienced in enhancing customer satisfaction through effective communication and problem-solving. Cultivated positive relationships with guests and families, demonstrating a sincere commitment to brand loyalty. Managed reservations and accounting functions independently, ensuring meticulous attention to detail and responsiveness to visitor needs.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Powells Feed Store
Huntsville, AR
12.2023 - 06.2024
- Greeted customers warmly and directed them to appropriate services.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed phone calls, providing information and taking messages efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Organized and maintained front desk area for cleanliness and efficiency.
- Assisted customers with product inquiries and recommendations.
- Handled sales transactions accurately using point-of-sale systems.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Processed inventory deliveries and updated stock records.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
Sales Associate
Dollar General
Saint Paul, AR
04.2021 - 01.2022
- Provided exceptional customer service to foster positive shopping experiences.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Operated cash register and handled customer transactions efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Processed returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Organized merchandise displays to enhance store presentation.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Stocked shelves and maintained inventory levels throughout the store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Education
Saint Paul High School
Saint Paul, ARSkills
- Front office management
- Customer service
- Appointment scheduling
- Client communication
- Effective communication
- Problem resolution
- Issue handling
- Relationship building
- Cash handling
- Point-of-sale operation
- Sales transactions
- Product recommendations
- Inventory management
- Inventory control
- Document management
- Data entry
- Mail handling
- Package and mail receipt
- Work prioritization
- Call routing
- Multi-line telephone systems
- Scheduling
- Organizational skills
- Time management
- Work prioritization
- Training new employees
- Researching skills
- Business administration
- Attention to detail
- Written communication
- Initiative-taking
- Team collaboration
- Written communication
- Initiative-taking
- Mail handling
- Inventory control
- Scheduling
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Powells Feed Store
12.2023 - 06.2024
Sales Associate
Dollar General
04.2021 - 01.2022
Saint Paul High School