Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Howell Martinez

Tukwila

Summary

Dynamic professional with a proven track record at Makin Moves Moving Co, excelling in team leadership and customer engagement. Enhanced operational accuracy and fostered a positive work environment, while effectively managing cash handling. Recognized for developing strong client relationships and implementing successful promotional strategies that drove customer loyalty.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Makin Moves Moving Co
06.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Front Office Manager/Bursar Office Assistant

Cortiva Insitute
07.2017 - 05.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.

Promotions Representative

Seattle Amusement INC.
12.2013 - 09.2016
  • Consistently exceeded sales targets through diligent execution of assigned tasks within the scope of promotional campaigns.
  • Increased customer loyalty by designing unique incentive programs that rewarded repeat business.
  • Enhanced brand image through consistent messaging across all promotional materials and channels.
  • Expanded company reach by researching and identifying strategic markets for future promotions.

Education

High School Diploma -

Overland High School
Aurora, CO

Skills

  • Customer engagement
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Makin Moves Moving Co
06.2020 - Current

Front Office Manager/Bursar Office Assistant

Cortiva Insitute
07.2017 - 05.2019

Promotions Representative

Seattle Amusement INC.
12.2013 - 09.2016

High School Diploma -

Overland High School

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