Elena Jerome
Empire,CO
Summary
I have been snowboarding for 17 years, and I have been in the industry since graduating high school. I am results-driven, motivated, and always looking for ways to improve. I strive for operational efficiency, as well as a safe, enjoyable work environment.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Assistant Store Manager
Pioneer Sports
Frisco, Colorado
07.2025 - 01.2026
- Assisted in managing daily store operations and team performance.
- Trained new staff on store policies and customer service standards.
- Coordinated inventory management and ensured product availability.
- Supported financial processes including cash handling and reporting tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Assistant Store Manager
Keystone Resort
Dillon, Colorado
11.2023 - 04.2025
- Trained and mentored staff to enhance customer service skills and engagement.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Implemented merchandising strategies to improve product visibility and sales.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Monitored store cleanliness and organization to create a welcoming environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and supervised team members on customer service standards and store policies.
Ski Shop Supervisor
Hidden Valley Ski Resort
Somerset, Pennsylvania
06.2023 - 11.2023
- Supervised staff training and development for customer service excellence.
- Coordinated inventory management and product restocking procedures.
- Developed promotional displays to enhance product visibility and sales.
- Organized promotional campaigns to attract new customers.
- Supervised and trained staff in customer service, product knowledge, and sales techniques.
- Advised customers on proper care and maintenance of ski shop items.
- Updated and maintained store signage and displays.
Ski shop bootfitter and associate
Hidden Valley Ski Resort
Somerset, Pennsylvania
12.2019 - 06.2023
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Laurel Highlands
Uniontown, PA06-2019
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Customer relationship management
- Sales monitoring
- Conflict resolution
- Operational efficiency
- Time management
- Sales expertise
- Pivot tables
Certification
elan binding tech certification
Languages
English
Professional
Spanish
Limited
Timeline
Assistant Store Manager
Pioneer Sports
07.2025 - 01.2026
Assistant Store Manager
Keystone Resort
11.2023 - 04.2025
Ski Shop Supervisor
Hidden Valley Ski Resort
06.2023 - 11.2023
Ski shop bootfitter and associate
Hidden Valley Ski Resort
12.2019 - 06.2023
High School Diploma -
Laurel Highlands