Elena Kearfott
Bloomington,IL
Summary
Detail-oriented insurance professional with experience in policy acquisition, claims processing, and customer support. Skilled in managing high-volume workloads, resolving complex issues, and delivering empathetic, solutions-focused service. Has a strong foundation in regulatory compliance, documentation accuracy, and cross-team coordination. Known for clear communication, efficiency, and a customer-first mindset.
Overview
6
6
years of professional experience
Work History
Claim Associate - Express
State Farm Insurance
Bloomington, IL
11.2022 - Current
- Review, process, and finalize auto claims with accuracy and adherence to company and regulatory standards.
- Coordinate auto repairs by communicating with body shops, adjusters, and customers to keep claims progressing efficiently.
- Manage rental reservations, towing arrangements, and repair scheduling to minimize customer downtime.
- Handle billing tasks, including issuing payments, reconciling invoices, and verifying coverage for claim-related expenses.
- Provide empathetic, solution-focused support to customers during stressful claim situations, maintaining strong satisfaction scores.
- Identify potential coverage issues or fraud indicators and escalate when appropriate.
- Utilize multiple internal systems to document claim activity, track progress, and ensure timely resolution.
Acquisition Specialist
State Farm Insurance
01.2020 - 11.2022
- Licensed Insurance Producer (48 States)
- Quoted, advised, and wrote new auto, home, and specialty insurance policies across 48 states.
- Delivered personalized coverage recommendations based on customer needs, risk profiles, and eligibility requirements.
- Consistently met or exceeded monthly acquisition and policy-binding goals.
- Built trust with customers by simplifying complex insurance concepts and guiding them through the onboarding process.
- Collaborated with underwriting teams to resolve application issues and ensure accurate policy setup.
Education
Associate of Arts -
Heartland Community College
Normal, IL05-2023
Skills
- Multi-System Documentation
- Financial transactions
- Customer Service & Communication
- Risk assessment
- Regulatory compliance adherence
- Insurance Policy Quoting & Binding
- Claims Review & Processing
- Auto Repair, Rental & Towing Arrangements
- Problem Solving & Decision Making
- High-Volume Workflow Management
- Microsoft office
Timeline
Claim Associate - Express
State Farm Insurance
11.2022 - Current
Acquisition Specialist
State Farm Insurance
01.2020 - 11.2022
Associate of Arts -
Heartland Community College