ECS - MAX
Terance Snipes
Atlanta,United States
Summary
Experienced in managing high caseloads within fast-paced environments, organized, driven, and adaptable Claims Auto Insurance Specialist. Excellent planning and problem-solving abilities to effectively navigate complex insurance claims processes. 4 Years of experience in the field, confident in ability to handle any challenge that comes my way.
Overview
4
4
years of professional experience
Work History
Claim Associate - Express
Statefarm Insurance
01.2024 - Current
- Averaging about 50 incoming / outgoing calls per day
- Determine Liability
- Posted multiple payments in various amounts.
- Setup Repairs
- Setup Tows
- Answering general claim process questions daily
- Incoming calls - Making Outbound calls
- Gathering tow fees - set up salvage tows
- Followed up with customers on unresolved issues.
- Managed workload and priorities to meet claims processing meet deadlines.
- Send claims to subrogation
- Denying claims
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
AWC Complex-Total Loss
Crawford and Company
03.2023 - 08.2023
- Negotiated and resolved difficult total loss claims with customers, insurance carriers and vendors
- Developed and maintained relationships with customers, insurance carriers and vendors
- Performed total loss valuations using various market analysis tools
- Handled Complex claims - Determine difficult liability decisions - Recorded statements
- Work with Insureds and resolve their issues when they disagree with a claim decision or the settlement value.
- Compared vehicles damage estimates to the value of the vehicle to determine Total loss vehicles.
- Ran MVR's
- Reviewed policies, coverage, denied claims
- Paid out multiple Total Loss claims.
Inside Auto Claims Adjuster
Crawford and Company
08.2022 - 03.2023
- Manage over 30 calls per day
- Examined claims forms and other records to determine insurance coverage
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments and policy coverage
- Answered customer questions regarding deductibles
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability
- Answered questions posed by insured and attorneys.
Auto Damage Appraiser
Best Claims Solutions
07.2021 - 10.2021
- Documented damage with photographs and detailed written descriptions
- Inspected vehicles to evaluate necessary repairs and determine extent of damage
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
Inside Claims Adjuster
Pilot Catastrophe
10.2020 - 03.2021
- Examined claims forms and other records to determine insurance coverage
- Verified insurance claims and determined fair amount for settlement
- Evaluated insurance policies and analyzed damages to determine coverage
- Answered customer questions regarding deductibles
- Investigated claims involving potential and suspected fraudulent activities
- Maintained claims data in Xactimate systems.
Education
High School Diploma -
Chattahoochee Technical College
Marietta, GA05.2018
Skills
- Claims review
- Transactions reconciliation
- Payments posting
- Allocating claims
- Professionalism
- Automobile claims specialist
- Claims investigations
- Claims file documentation
Software
Timeline
Claim Associate - Express
Statefarm Insurance
01.2024 - Current
AWC Complex-Total Loss
Crawford and Company
03.2023 - 08.2023
Inside Auto Claims Adjuster
Crawford and Company
08.2022 - 03.2023
Auto Damage Appraiser
Best Claims Solutions
07.2021 - 10.2021
Inside Claims Adjuster
Pilot Catastrophe
10.2020 - 03.2021
High School Diploma -
Chattahoochee Technical College
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