Elena Lavoie
Glen Allen,VA
Summary
Skilled Pet Care Associate with a proven track record at Holiday Barn Pet Resort, enhancing pet well-being and customer satisfaction through personalized care and professional service. Expert in sanitation protocols and animal behavior, I significantly contributed to a calmer, healthier environment for pets. My collaborative approach and effective communication skills ensured team efficiency and elevated care standards.
Overview
6
6
years of professional experience
Work History
Pet Care Associate
Holiday Barn Pet Resort
2018.05 - Current
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Facilitated smooth transitions for pets entering into day-care or boarding settings through compassionate handling techniques and acclimation processes.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Implemented stress-reducing techniques for pets during their stay at the facility, resulting in calmer animals upon pickup.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Administered medications to animals in treatment and documented changes in condition.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Education
No Degree - Psychology
University of Mary Washington
Fredericksburg, VA2025
High School Diploma -
Glen Allen High School
Glen Allen, VA05.2020
Skills
- Customer service and assistance
- Computer Skills
- Cleaning procedures
- Animal Behavior
- Dog walking
- Medication Administration
- Managing paperwork
- Sanitation protocols
- Safe Chemical Handling
- Health and safety standards
Timeline
Pet Care Associate
Holiday Barn Pet Resort
2018.05 - Current
No Degree - Psychology
University of Mary Washington
High School Diploma -
Glen Allen High School
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