Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Lavoie

Glen Allen,VA

Summary

Skilled Pet Care Associate with a proven track record at Holiday Barn Pet Resort, enhancing pet well-being and customer satisfaction through personalized care and professional service. Expert in sanitation protocols and animal behavior, I significantly contributed to a calmer, healthier environment for pets. My collaborative approach and effective communication skills ensured team efficiency and elevated care standards.

Overview

6
6
years of professional experience

Work History

Pet Care Associate

Holiday Barn Pet Resort
05.2018 - Current
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Facilitated smooth transitions for pets entering into day-care or boarding settings through compassionate handling techniques and acclimation processes.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
  • Implemented stress-reducing techniques for pets during their stay at the facility, resulting in calmer animals upon pickup.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Education

No Degree - Psychology

University of Mary Washington
Fredericksburg, VA
2025

High School Diploma -

Glen Allen High School
Glen Allen, VA
05.2020

Skills

  • Customer service and assistance
  • Computer Skills
  • Cleaning procedures
  • Animal Behavior
  • Dog walking
  • Medication Administration
  • Managing paperwork
  • Sanitation protocols
  • Safe Chemical Handling
  • Health and safety standards

Timeline

Pet Care Associate

Holiday Barn Pet Resort
05.2018 - Current

No Degree - Psychology

University of Mary Washington

High School Diploma -

Glen Allen High School
Elena Lavoie