Elena Lei
Kaiser Permanente
Patterson,CA
1
Language
33
years of professional experience
Dependable healthcare administrative professional with extensive experience supporting admissions, discharges, chart preparation, and medical record maintenance. Skilled in customer service, teamwork, and organization, with a focus on keeping clinical workflows efficient and patient care moving smoothly.
Work History
Medical Unit Clerk
28 Years 3 Months- Coordinated unit communications between nurses, providers, patients, and families.
- Answered multi-line phones, routed calls, and resolved routine patient inquiries promptly.
- Assembled charts, prepared forms, and organized unit paperwork for efficient clinical workflow.
- Supported nursing staff with clerical tasks, supply coordination, and daily unit operations.
- Collaborated with nurses to maintain appropriate inventory levels of medical supplies, reducing shortage occurrences on the unit.
- Promoted a culture of teamwork and cooperation by actively participating in staff meetings, trainings, and professional development programs.
- Provided exceptional customer service to patients and their families during check-in processes, fostering a welcoming atmosphere within the unit.
- Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
- Enhanced unit efficiency with proper scheduling of patients' tests, appointments, and procedures.
- Demonstrated adaptability in adjusting work responsibilities based on changing needs or requirements within the medical unit.
- Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
- Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
- Streamlined communication between departments through effective liaison efforts that enhanced overall coordination of care delivery within the facility.
- Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
- Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
- Efficiently managed high-stress environments during peak hours by prioritizing tasks according to urgency levels.
- Proactively identified opportunities for process improvements within the unit, contributing to overall efficiency gains and optimized patient care experiences.
- Expedited physician order processing for timely patient care, streamlining communication between healthcare teams.
- Facilitated smooth transitions for admitted patients by accurately entering demographics and insurance information into hospital database systems.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportation.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled appointments, procedures, and follow-up visits with accurate calendar management.
- Maintained medical records, charts, and confidential documentation in compliance with privacy standards.
- Processed patient admissions, transfers, and discharges using electronic medical record systems.
Computer Sales Associate
3 Years 3 Months- Demonstrated product features, compatibility, and performance benefits for informed purchases
- Advised customers on computer hardware, software, and accessory selections
- Recommended warranty and service options based on customer needs
- Processed sales transactions, returns, and exchanges using point-of-sale systems
- Improved store efficiency by streamlining order fulfillment and customer follow-up
- Streamlined the checkout process for efficient transactions by accurately processing payments and applying discounts when applicable.
- Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
- Educated customers on proper device setup, maintenance procedures, and troubleshooting tips for an improved user experience postpurchase.
- Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.
- Contributed to a positive workplace culture through active participation in team meetings, sharing best practices with peers, and taking on additional responsibilities as needed.
- Kept customers informed of status of pending or in-process work orders and warranty repair items.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science - Nursing
Associate of Science - Natural Sciences
- 3.5 GPA
Skills
HIPAA compliance
Patient confidentiality
Patient scheduling
Insurance verification
Time management
Accuracy in documentation
Electronic medical records
Problem-solving abilities
Teamwork and collaboration
Customer service
Organizational skills
Basic life support
Accomplishments
I'm involved with a Unit Based Team (UBT) for unit medical clerks, to come up with solutions to resolve issues we have within our clerical duties.
Languages
Samoan
Professional Working
Interests
Dancing
Outdoor Recreation
Enjoy hobbies that combine physical activity with outdoor exploration.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Team Sports
Road Trips
Personal Development and Self-Improvement
Timeline
Medical Unit Clerk
Kaiser Permanente
07.1998 - CurrentRead More
Computer Sales Associate
Hard Drive Super Source
06.1993 - 09.1996Read More
Nightingale College
Bachelor of Science from Nursing
Read More
Modesto Junior College
Associate of Science from Natural Sciences
Read More